Patient Service Specialist
- Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
- Verifies and updates demographic, insurance, and other patient information
- Confirms, collects, and posts patient co-payments and other outstanding balances
- Addresses patient-care related telephone calls via an incoming work queue aligning with department metric
- Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
- Provides patient education regarding managed care plans and referral process
- Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicate with patients regarding all information related to scheduled appointments
- Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
- In patients when they enter the practice and check patients out and scheduled follow up appointments
- Performs other duties as assigned
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
- High School Diploma/GED (or higher)
- 1+ years of experience in customer service, including the ability to multi-task and resolve patient concerns in a timely manner
- Access to reliable transportation and the ability to travel 10% of the time to other locations as needed for coverage
- Must possess a valid US driver's license
- Ability to work Monday - Friday between the hours of 8:00 AM - 4:30 PM or 8:30AM - 5:00 PM at 1 Eaton Place, 3rd Floor, Worcester, MA
- Beginner level of understanding of software applications such as Microsoft Word, Excel, Outlook, etc.
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
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