Business Development Agent - Inbound Call Center

Job Description

Job Description

Role Overview:

Service BDAs (Business Development Agents) are the first contact for service customers. The Service BDA must represent the dealer group with a professional and helpful attitude. The Service BDA will maintain a high volume of customer inquiries and assisting the service department(s) and parts department(s) with making appointments. The Service BDA must manage inquiries via email, chat, text and phone to set service appointments.

Key Responsibilities:

• Schedule service appointments for customers, ensuring efficient use of service resources and optimal customer satisfaction.
• Maintain up-to-date knowledge about product information and promotions.
• Communicate clearly with customers through phone, text, emails, and chats.
• Provide accurate information regarding service offerings, pricing, and appointment availability.
• Set quality appointments.
• Meet set daily goal requirements.
• Follow up with customers to confirm appointments and gather feedback post-service.
• Identify opportunities to upsell service packages and maintenance plans to customers.
• Uphold company standards for professionalism, customer service, and confidentiality.
• Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.
• Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
• Be at work on time or early (no exceptions).
• Provide excellent customer relationship skills.
• Employee must have excellent communication and organizational skills.
• Be team-oriented with a desire to achieve both individual and collective goals.
• Strong attention to detail and be able to multitask.
• All other duties assigned by management.

Job Requirements:

• High school diploma or G.E.D.
• Basic Computer skills required
• Able to read, write and understand Spanish is a plus.
• Previous inbound call center experience a plus.

Physical Requirements:

Employee must be able to sit for long periods of time. Use their hands to handle control or feel objects, tools, or controls. Repeat the same movements for 7hrs a day. Occasionally need to lift boxes up to 10 lbs. Occasional bending, walking, and mobility will be necessary. Ability to stand, walk, climb, stoop/bend, and reach. Employee must be able to speak clearly for repetitiously for up to 7-8 hours a day.

Supervisory:

• N/A

“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”

Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.