SMB Customer Success Manager

SMB Customer Success Manager - Remote Florida - Spanish Speaking

Accelerate Your Career in Cybersecurity!

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the Role

Pentera is growing, and we are looking for a Bilingual (English / Spanish) SMB Customer Success Manager to join our Customer Success team. This person will own a high volume book of business, driving the relationship forward, ultimately resulting in successful contract renewal and expansion. This person will be the main point of contact for customers, guiding them through their lifecycle with Pentera.

Role & Responsibilities

• Operate as the lead point of contact for all matters specific to your accounts
• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote)
• Represent the company at customer accounts and voice customer needs internally to ensure expectations are met
• Work closely with our Delivery Engineers to develop and execute engagement strategies
• Maintain close collaboration with our Sales and Channel teams
• Seek growth and sales opportunities within the portfolio of accounts
• Forecast and track renewals and other key account metrics
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Gather, catalog, and report customer feedback to relevant stakeholders to embed customer sentiment into product and experience development
• Develop technical understanding of the Pentera product portfolio
• Manage ad-hoc queries from customer accounts
• Record account details and customer activity within the CRM platform

Requirements

• 3+ years of proven experience as a Customer Success Manager in a global organization, managing global accounts
• Experience managing renewal contracts and identifying upsell and cross-sell opportunities
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail and time management
• Strong technical, analytical, and problem-solving skills
• Good interpersonal skills; a true people person who enjoys building and maintaining relationships
• Results-oriented, agile, and proactive, with the ability to work both independently and as part of a team
• Regularly travel to customer sites
• Bilingual (English / Spanish)

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!