Student Financial Services Representative

Company Description:

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at Clery Report.

Job Description:

Title: Student Financial Services Representative

Unit: AFSCME

Department: Student Financial Services

Reports To: Assistant Director RCC Solutions Center

Date: March 2026

Summary of Position:

The Student Financial Services Representative serves as a key point of contact for students, families, and internal staff on all matters related to billing, payments and student accounts. The role helps ensure clarity, accuracy, and timeliness of financial transactions so that students can understand and meet their financial obligations and access any financial aid or assistance for which they qualify. The role currently resides in RCC Connect, our one stop shop solution. As the Representative, you will:

Essential Duties & Responsibilities

• Respond to inquiries (in person, by phone, via email) from students, parents or guardians about tuition, fees, payment procedures, billing cycles, and refund policies.
• Review student accounts for accuracy: post charges, payments, refunds, and adjustments.
• Set up payment plans or deferred payment agreements per college policy.
• Assist in the verification of documentation (tax forms, FAFSA, etc.), following regulations.
• Coordinate with related departments (Financial Aid Office, Registrar, Business Office) to ensure alignment and avoid delays.
• Handle delinquent accounts: notify students of past due balances; follow up and escalate appropriately.
• Generate student billing statements, issue notices, prepare required reports.
• Process refunds, third-party billing (if applicable), and ensure compliance with applicable federal, state, and institutional policies (including Title IV, state financial aid rules).
• Maintain accurate records in student information systems.
• Participate in outreach or information sessions to help students understand financial obligations and resources.
• Maintain compliance with FERPA and Federal/State regulations
• Keep updated on changes in federal/state financial aid / billing regulations and advising students accordingly.

Requirements:

Qualifications Required:

• Bachelor's degree in Finance, Accounting, Business Administration, Higher Education, or related field (or equivalent experience).
• Demonstrated experience in customer service or student services environment.
• Some experience working with student billing, financial aid, or student accounts preferred.
• Strong interpersonal and communication skills?able to explain financial concepts clearly.
• Good organizational skills and ability to manage multiple tasks / deadlines.
• Proficiency with computers and standard office applications (Microsoft Office, especially Excel).

Preferred :

• Prior experience in higher education financial services / student accounts / bursar office.
• Familiarity with student information systems (e.g. Jenzabar), financial aid software (PowerFAIDS).
• Understanding of federal and state financial aid regulations (Title IV, Mass. state aid programs).
• Bilingual or multilingual skills

Additional Information:

Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120

Unit Status: AFSCME

Hours: 37.5 hours per week

Compensation: $66,350-68,000

Expected Start Date: March 2026

Application Deadline: Until filled

Application Instructions:

All applicants must apply online by submitting:

Cover Letter
Resume
(3) Professional References

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.

Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or [email protected] .

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [email protected] .