Robot Teleoperations Support Specialist
- Assist customers by utilizing our robots' vision system, ensuring efficient resolution of their needs.
- Provide escalation support for short-term problem resolution activities.
- Maintain a work ethic centered around customer satisfaction.
- Work collaboratively in a team to accomplish tasks and be ready to tag team when necessary to ensure swift resolutions of the tasks that are spontaneously presented.
- Regularly document solution processes and all customer and support activities.
- Communicate within the team to identify and eliminate inefficiencies, providing feedback to team leaders for continuous improvement of perception services, software development, and quality.
- This position will be onsite at our Wilmington, MA headquarters.
- This position requires flexibility with scheduling. Shifts may include, for example, 6{{:}}00 AM–2{{:}}00 PM, 2{{:}}00 PM–10{{:}}00 PM, or 10{{:}}00 PM–6{{:}}00 AM.
- Weekends and some Holidays on rotation.
- Participation in an “on-call” schedule to occasionally provide after-hours support.
- Travel required – Up to 20%
- Minimum 2 years of experience in Information Systems, with proficiency in various computer programs and systems.
- Strong skills in Microsoft Office applications such as Excel, Word, and PowerPoint.
- Excellent problem-solving abilities and abilities to manage multiple high-priority tasks.
- Self-motivated, quick learner, and able to work well under pressure.
- Exceptional verbal and written communication skills, with the ability to understand customer needs and collaborate cross-functionally.
- Highly organized and detail oriented.
- Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
Recommended Jobs
Automotive Technician
Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, includin…
Licensed Practical Nurse ( LPN )
Are you a compassionate Licensed Practical Nurse ( LPN ) looking for a fulfilling role in a supportive environment? Do you want to work where your contributions are valued, with opportunities for gro…
Oracle Cloud PPM Consultant
Summary Description: --- Role Type: Contract/Per/Fixed Term --- Start Date: Immediate/1 month/other: --- Salary: Day Rate+expenses/Package: --- Location/Language: --- Requirements Description…
Sr Global Product Manager, MCT Clinical Systems
JOB DESCRIPTION Job Title Sr Global Product Manager, MCT Clinical Systems Job Description Sr Global Product Manager, MCT Clinical Systems As our Senior Product Manager within Phili…
Environmental Services Aide (Housekeeper)
Job Description Summary Cleans walls, lights, fixtures and furniture in all assigned areas of the Hospital to maintain an aseptic environment and prevent nosocomial infection through using standar…
Box Truck Owner Operator OTR
Job Description Job Description NON CDL Box Truck Owner-Operator (OTR) – $5,500 - $8,000 Weekly We are seeking committed contractors to run one of the OTR routes available What We Offer: …
AREA MANAGER, Facilities Management & Planning, Custodial Services
Inspect buildings for proper operation, cleanliness, and safety. Maintain heating, air conditioning, and lighting in accordance with federal guidelines. Function as the primary liaison between buildi…
OTR Flatbed Company driver Job in Newton, MA by Eclectic Logistics
Requirements No more than two moving violations (last 3 years) No more than one accident (last 3 years) No more than 3 job changes per year No positive drug results in the past - no refusal…
Automotive Service Technician (Flat Rate) - Sign on Bonus!
At Route 44 AutoMile, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We …