Senior Receptionist
- Greet clients
- Perform check-in and check-out with clients, including verifying insurance eligibility, entering information on lapsed insurance/new insurance, collecting co-pays and balances due and providing receipts, submitting cash sheets, updating client demographics, notifying staff that client is checked in
- Schedule client appointments
- Enter and make changes to staff schedules
- Answer calls and emails and respond to messages
- Complete referrals to specialists
- Complete daily reminder calls
- Complete prior authorizations
- Complete PT1s
- Transfer and close cases in the electronic medical record
- Send and distribute faxes and mail
- Work as a member of the support team
- Scan documents into the electronic medical record
- Assist doctors and clinicians with letters and referrals
- Maintain calendars, professional meetings, vacations, conferences, etc
- Perform other related job duties
- Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors
- Grade C02: Senior Receptionist: Minimum of a High School Diploma/GED/HiSet required; Associates degree preferred
- Minimum of 2 years secretarial experience
- Advanced computer skills, including use of an electronic medical record
- Strong commitment to customer service
- Ability to multitask.
- Ability to use office equipment, including copy machines, computers, printers, telephones and four drawer vertical filing cabinets.
- Ability to organize complex tasks and meet deadlines
- Excellent oral communication skills
- Bilingual in English/Spanish highly desired
- All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.
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