Permanent Medical Secretary

Permanent Medical Secretary

SSPASM – South Shore Center for Tone Management
Location: Braintree, MA (On-site)
Schedule: Monday–Thursday, 8:30 AM–4:30 PM
Pay: $24–28 per hour (based on experience)

About SSPASM

SSPASM is a physician-owned, subspecialty interventional spasticity practice located in Braintree, Massachusetts. We provide highly specialized, compassionate care to patients with complex neurological and rehabilitative needs related to paralysis and spasticity.

We are seeking a Permanent Medical Secretary to join our small, dedicated team. This position is ideal for someone who is organized, detail-oriented, dependable, and genuinely enjoys serving as a calm, welcoming point of contact for patients and their families.

Position Overview

As our Medical Secretary, you will play a central role in the daily operations of the clinic. You will be the first person patients interact with and an essential support to clinical and administrative workflows. Success in this role requires professionalism, strong communication skills, attention to detail, and a collaborative mindset.

Key Responsibilities

• Serve as the primary point of contact for patients and families, managing phone calls with warmth, clarity, and professionalism
• Schedule appointments, manage provider calendars, and coordinate care with rehabilitation and specialty offices
• Perform patient check-in and check-out, including:
• Verifying insurance, demographics, and primary care providers
• Collecting copayments and outstanding balances
• Process faxes, referrals, and medical record requests accurately and in a timely manner
• Assist with insurance verification, prior authorizations, and completion of required forms
• Enter and maintain patient information in the EMR with accuracy and attention to detail
• Maintain and manage the clinic waitlist and fill cancellation openings efficiently
• Provide general administrative and front-office support to ensure smooth clinic operations

Qualifications & Skills

• Prior experience in a medical office or healthcare administrative role is preferred, but not required
• Comfort with EMR systems and basic computer skills (Microsoft Office, Google Workspace, Word, Excel)
• Excellent phone etiquette and verbal communication skills, with the ability to convey empathy and professionalism
• Strong organizational skills and attention to detail
• Ability to work independently while also contributing to a small, collaborative team
• High reliability and punctuality are essential, as we are a small practice that relies on mutual accountability

Schedule & Location

• On-site position in Braintree, MA
• Monday–Thursday, 8:30 AM–4:30 PM
• No evenings or weekends

Compensation

• $24–28 per hour, commensurate with experience

How to Apply

Please submit your resume and a brief cover letter describing your experience and interest in this position to:
[email protected]

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid time off

Work Location: In person