LensCrafters - Licensed Store Manager 4 #1142 Brockton MA
- Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
- Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
- Provides on-the-job training and guidance to team members making use of Company provided programs.
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
- NPS – Net Promoter Score
- % Sales to Plan
- Customer Count
- Store Operating Profitability
- % Saturation of Training
- Key Performance Indicators, to include exam growth and retention
- Recruits and selects high caliber staff.
- Forecasts staffing needs through the use of the labor scheduling model.
- Performs administrative duties to include payroll, inventory management, technical application and understanding.
- Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
- Leads Doctor of Optometry business partnership and co-planning.
- Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
- Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
- Ensures all Company approved safety programs are implemented and maintained consistently per standards.
- Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
- Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
- Maintains safe AND FUN working environment for all associates/customers.
- Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.
- High School graduate or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- 4+ years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
- College degree or equivalent
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
Recommended Jobs
Per Diem Nurse Practitioner - Primary Care
Requisition Number: CHAP-2395 Cambridge Health Alliance (CHA) is a nationally recognized, clinical and academic award-winning public healthcare system. CHA’s two hospital campuses, urgent care clin…
Store Director
Gucci is seeking a Store Director in Boston to lead strategic and operational initiatives, enhance client experiences, and drive sales performance. The role requires a seasoned professional with at le…
Get cash for taking surveys
Becoming a survey responder with YouGov presents an opportunity to express opinions on a wide range of topics, playing a role in shaping public discourse and influencing decision-making processes.In …
Senior Product Manager, Partner Experience
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufac…
Patient Transporter (40 Hours, Day)
At Boston Medical Center South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focu…
Principal Product Manager, Unity AI
Remote, USA Principal Product Manager, Unity AI Location Remote, USA Department Product Management Requisition ID JOBREQ-2514895 Role description The oppo…
RESEARCH SPECIALIST III, School of Medicine, Framingham Heart Study
The Framingham Heart Study (FHS) is seeking a qualified Research Study Coordinator (RSC) to oversee multiple ancillary studies being conducted with FHS volunteer participants. The RSC is responsible …
Professional Photographer - Sports/Events
Live Action Photographer Duration: February – May 2026 Location: Nationwide travel across the U.S. Compensation: $150-$400 Per Day + ALL Expenses About DanceBUG DanceBUG is the i…
Operations Coordinator
About Us TEN (Transportation Equipment Network) is proud to be the North American leader in transportation equipment and solutions. We're full service and fully loaded with an industry-leading div…
Event Marketer
Marvin, a respected leader in the design and manufacturing of premium windows and doors, is seeking a creative and enthusiastic Event Marketer to join our dynamic marketing team. This role involves cr…