Front Desk/Data Entry Specialist

Job Description

Job Description

Salary:

Position Overview

The Front Desk/Data Entry Specialist will serve as the initial point of contact for the Military & Family Readiness Center (M&FRC) at Hanscom AFB. The individual will be responsible for front desk operations, client scheduling, routine administrative tasks, and accurate data entry into government web-based systems including AFFIRST and TAP.

Key Responsibilities

• Greet and assist walk-in clients and callers; determine nature of visit/call and direct them accordingly.
• Provide accurate, procedural information and elevate complex inquiries to the appropriate staff.
• Schedule clients for M&FRC workshops and classes; send reminder emails per manager guidance.
• Maintain and input data in the AFFIRST and TAP systems in accordance with program timelines.
• Generate monthly client usage and data entry reports for management review.
• Maintain neatness and professional appearance of the front desk area; organize materials daily.
• Monitor sign-ins and ensure completion; report equipment issues to management.
• Support telework operations when applicable, maintaining consistent service levels.

Qualifications and Experience

• Minimum 1 year of customer service experience in an office or support setting.
• Familiarity with military protocol and family support services is a plus.
• Ability to interact with diverse populations and maintain a professional demeanor.

Required Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with web browsers (Microsoft Edge, Chrome) and web-based data entry platforms.
• Excellent communication, organizational, and interpersonal skills.
• Ability to work independently and maintain confidentiality of client data.

Certification Requirement

• Must pass an Information Assurance exam for network access.
• Required to complete Air Force-mandated training provided by the government.

Clearance Requirement

• Must possess or obtain the necessary documentation for a Common Access Card (CAC).
• Favorable background check is required for base and system access.