Counter Server

Portugalia Marketplace:
Lead, Inspire, and Immerse in Portuguese Culture, Specialty Foods

About Portugalia Marketplace
Portugalia Marketplace stands as the premier Portuguese specialty food grocer in the United States, with a legacy spanning over 30 years since its founding by Fernando Benevides. Now operated by his children, Michael and Jennifer, the 20,000-square-foot store in Fall River, MA is renowned for its dedication to promoting Portuguese culture and cuisine. Customers can explore over 1,300 varieties of Portuguese wines and spirits, enjoy fresh baked goods at the in-store café, select from a wide array of prepared foods, and visit a temperature-controlled room dedicated to salt cod—a staple in Portuguese cooking .

Job Description
The Prepared Foods Server is responsible for providing excellent customer service while serving fresh, high-quality ready-to-eat foods. This role involves maintaining a clean and inviting food service area, ensuring food safety standards are met, and creating a welcoming experience that reflects Portugalia Marketplace’s commitment to quality and community.

Key Responsibilities

-Customer Service

- Greet customers warmly and provide knowledgeable assistance with prepared food selections

- Serve hot and cold food items accurately and efficiently

- Answer questions about ingredients, allergens, and product origins

- Upsell and recommend items to enhance the customer experience

-Food Handling & Service

- Portion and package prepared foods according to standards

- Replenish display cases and ensure products are fresh and well-presented

- Monitor food temperatures and adhere to food safety guidelines

- Follow all sanitation and health regulations

Operations

- Maintain cleanliness of service areas, counters, and equipment

- Assist with basic food prep as needed

- Rotate products using FIFO (first in, first out) methods

- Support opening and closing procedures

Team Collaboration

- Work closely with kitchen and store staff to ensure smooth operations

- Communicate inventory needs and low stock items

- Contribute to a positive, team-oriented environment

Qualifications

- Previous food service or retail experience preferred

- Strong customer service and communication skills

- Ability to work in a fast-paced environment

- Basic understanding of food safety practices (ServSafe a plus)

- Ability to stand for extended periods and lift up to 30 lbs

Schedule & Availability

- Flexible schedule, including weekends and holidays

- Part-time opportunities currently available