Analyst business partner

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Do you thrive in a fast-paced, analytical environment where innovation, excellence, and creating actionable insight are not just catch-phrases but steeped in the company’s culture?

We have an opening for an Analyst with a strong intellect, even stronger curiosity, and an experienced problem solver who can drive business value by proactively recognizing needs, connecting the dots, and turning them into actionable insights and recommendations. Working across nearly all parts of Constant Contact, the Analytics team is on a journey to develop a deep understanding of our customers across all aspects of their lifecycle leveraging internal and 3rd party data. The group also focuses on internal performance optimization.

Constant Contact helps small businesses and nonprofits connect with their customers, clients, and members. We champion the needs of small organizations and provide an easy, affordable way to build successful, lasting customer relationships. Our customers get real results through email newsletters, surveys, events, social media promotions and postings, online listings, and more. We're looking to expand our Analytics team in a hybrid role from our Waltham office.

Serving an array of business stakeholders across the organization, the Analyst will conduct and analyze data on customer behavior, profiles, and product engagement. As a part of cross-functional teams (e.g. Product, Marketing, Finance, Customer Success) you will be responsible for innovating the customer experience throughout the customer lifecycle and conducting analyses to uncover customer insights.

What You’ll Do:

• Collaborate with Marketing, Product Management, Finance,, Customer Success and other internal stakeholders to identify opportunities for analysis and optimization of product experience and acquire and retain valuable customers.
• Partner with stakeholder leadership to develop reporting, dashboards, and analyses that drive improved performance and decision-making.
• Provide insights into customer and product behavior and engagement to the rest of the business.
• Partner closely with the data warehouse team to understand data availability and the flow of data through various systems.
• Develop data inquiries, and conduct data exploration and data mining to determine program effectiveness and predict future performance
• Partner closely with business stakeholders to ensure insights are leading to action and measuring the business impact.
  
  

Who You Are:

• Bachelor’s degree (preferably in a quantitative field such as analytics, business, math, statistics, economics or computer science).
• 1 to 3 years of experience conducting analytical analyses in a business setting and telling stories with data or a recent graduate with relevant experience.
• Experience with SQL and data visualization tools (e.g., Tableau, Looker, Power BI)
• Advanced degree (Master’s) in Statistics, Economics, Data Science, Data Analytics or other quantitative discipline a plus.
  
  

What Will Make You Thrive:

• Resourceful and a motivated problem solver. You enjoy and have demonstrated ability tackling complex problems, drawing inferences from data, and using your analysis skills and business acumen to identify solutions.
• Can operate effectively in an environment with rapid change and ambiguity.
• Solid organizational and project management skills, with the ability to meet tight deadlines in an environment of competing priorities.
• Strong communication skills. An ability to talk both to the technical teams responsible for the data and comfortable explaining data and conclusions to non-technical teams.
• Experience manipulating and cleansing data in Python and/or R a plus.
  
  

Why You’ll Love It Here:

• At Constant Contact we exist to help the small stand tall. Team CTCT’s work empowers small business owners and nonprofit leaders to follow their passions and grow their businesses. We’re all about delivering success for our customers and our people.
• Opportunity to make an impact in a growing SaaS company.
• Collaborative, data-driven culture focused on innovation and results.
• Career growth opportunities in analytics and beyond.
  
  

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$60,400—$75,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
  
  

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.