Senior Sales Manager - DoubleTree Suites by Hilton Boston Cambridge

We are seeking an accomplished Senior Sales Manager to join our team at the DoubleTree Suites by Hilton Boston Cambridge

Strategically located in a prominent urban setting, our hotel features over 300 contemporary guest rooms and 10,000 sq. ft. of versatile event space, including a signature ballroom spanning more than 5,500 sq. ft. This dynamic environment offers exciting opportunities to engage with a wide range of group clients and drive impactful sales success.

The ideal candidate will bring a minimum of two years of experience as a Senior Sales Manager within a hotel group sales environment, demonstrating a strong history of converting qualified leads into contracted events. This individual thrives in a fast-paced sales setting, consistently acts quickly on new opportunities, and showcases the property with confidence, creativity, and enthusiasm. A proactive mindset, strong relationship-building capabilities, and a passion for exceeding client expectations are key to success in this role.

Shift Pattern:
Standard office hours (8:30 AM – 5:00 PM), with required flexibility for early mornings, evenings, and occasional weekend coverage to support client events and activations.

Compensation:
The salary range for this role is $80,000 – $90,000 annually plus Sales Incentive Plan (SIP), commensurate with experience and qualifications.

Additionally, ae are proud to offer a comprehensive benefits package, including complimentary on-site parking, daily staff meals, and access to a supportive and collaborative work environment that celebrates high performance and career development.

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.

• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.

• Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

• Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

• Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

• Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.

• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.

• Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.

• Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.

• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.

• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.

• Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

• Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.

• Create and execute plan to shift share from your competitors.

• Engage in outside sales activities to uncover needs, build relationships and to win new business.

Negotiations:

• Negotiate contracts and commission agreements with end-user customers and intermediaries.

• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.

• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!