Customer Operations Associate
Job Description
Job Description
Description:
Overview:We are seeking a detail-oriented and proactive Customer Operations Associate to join our team on a hybrid contract basis . In this role, you will work closely with cross-functional teams to manage customer order exceptions, optimize processes, and drive cost-saving initiatives.
Requirements: Key Responsibilities:- Identify and resolve customer order exceptions related to pricing, credit, inventory, and transportation while balancing cost and service efficiency.
- Analyze data from multiple sources to uncover opportunities for improving service levels and reducing operational costs.
- Collaborate with internal teams and external partners to implement process improvements, enhancing overall supply chain efficiency.
- Participate in customer and broker meetings to address issues, present updates, and review performance metrics.
- Monitor and manage carryover and deduction balances to meet defined performance goals.
- Support assigned projects and tasks to drive operational excellence.
- Bachelor’s degree preferred.
- Minimum of 1 year of experience in a supply chain, customer operations, or related role.
- Strong problem-solving skills with keen attention to detail and the ability to multitask.
- Proficiency in MS Office and experience with ERP systems (SAP preferred) .
- Excellent communication and interpersonal skills to effectively engage with internal and external stakeholders.
This is a hybrid contract role, offering a combination of remote and in-office work.
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