Restaurant General Manager - Counter Service

Job Description

Job Description

Restaurant General Manager

Scratch Kitchen | Counter Service | Boston, MA

Cultivating Future Leaders

Are you a hands-on Restaurant General Manager who thrives in a fast-paced, scratch-kitchen environment? Do you love building teams, developing people, and running a tight operation without losing the soul of hospitality? We’re looking for a driven, people-first leader to take ownership of a high-quality counter-service restaurant in Boston.

This is an opportunity for a General Manager who wants more than just a job — someone eager to grow, lead from the front, and create an exceptional guest and team experience every single day.

Title of Position: Restaurant General Manager

Job Description:

The Restaurant General Manager is responsible for leading all day-to-day operations of a scratch-kitchen, counter-service restaurant. This role oversees every aspect of the business, including team leadership, guest experience, food quality, financial performance, and operational excellence.

The General Manager is accountable for recruiting, interviewing, hiring, training, and developing a high-performing team while serving as a role model for the company’s values, culture, and service standards. This position requires a strong presence on the floor, a passion for scratch cooking and quality ingredients, and the ability to lead in a high-volume, fast-casual environment.

Administrative responsibilities include payroll, scheduling, inventory control, food ordering, cost management, cash handling, and compliance with all safety, sanitation, and security standards. The General Manager partners closely with ownership/leadership to drive results, improve systems, and identify future leaders within the team.

What You’ll Be Doing:

• Lead daily restaurant operations with a hands-on, floor-focused approach
• Hire, train, mentor, and develop team members at all levels
• Maintain high standards for scratch cooking, food quality, speed, and consistency
• Drive strong financial results through labor control, food cost management, and sales growth
• Ensure outstanding guest satisfaction in a counter-service environment
• Uphold all food safety, sanitation, and workplace safety standards
• Foster a positive, energetic, and accountable team culture

Benefits:

• Competitive wages
• Health & Dental Insurance
• Paid Vacation & Holidays
• Clear opportunity for advancement and professional growth
• Fun, fast-paced, and people-focused work environment

Qualifications:

• Minimum of 4 years’ experience as a Restaurant Manager or General Manager
• Experience in fast-casual/counter-service concepts strongly preferred
• Proven ability to achieve solid financial and operational results
• Passion for mentoring, coaching, and developing future leaders
• High standards for integrity, accountability, and guest satisfaction
• Flexible availability and willingness to be present when the business needs you

Apply Now – Restaurant General Manager | Boston, MA

If you’re ready to lead a scratch kitchen, inspire a team, and grow your career in a thriving Boston restaurant, we want to hear from you. Apply today!