Centralized Intake Supervisor

The Centralized Intake Supervisor is responsible for the oversight of Italian Home's Centralized Intake team. These services are for children, adults, and families with behavioral health and educational challenges. The Centralized Intake Supervisor will oversee all aspects of program intake, including incoming and outgoing calls, gathering all necessary information, screening based on admission and exclusionary criteria, and performing intake appointments as needed. The Centralized Intake Supervisor participates in a daily morning census meeting, manages program utilization and capacity, and resolves billing tasks when necessary.

This is a full-time exempt position and reports to the Chief Program Officer. This role serves as an entry point to the organization; therefore, it requires exceptional interpersonal and customer service skills.

This is a hybrid position with work required from the Brighton and Jamaica Plain offices as well as remotely when appropriate.

The intent of this job description is to provide a representative summary of the duties and responsibilities that will be required of the position, but additional responsibilities may be required. Employees are expected to perform job-related tasks other than those specifically presented in this description.

ESSENTIAL FUNCTIONS:

• Develop processes to respond to all referral calls live whenever possible (or return calls quickly)
• Manage outpatient clinician calendars and schedules to ensure efficiency in scheduling
• Includes sending letters to clients, closing charts in the medical record, etc.
• Supervise intake coordinator performance in the following areas:
• Provide information to callers about our services, assist callers in finding other resources if we are unable to serve the child and family right away, and maintain a waitlist as needed
• Obtain demographic, insurance, and clinical information for screening appropriateness of admission
• Verify insurance eligibility through phone and online platforms
• Complete a typed referral form and/or enter information in electronic medical record
• Ensure census-based programs meet projections
• Manage internal referral tracking sheets that are updates before the end of each day
• Manage data entry and oversight of population reports
• Pass information to others when leaving for the day, ensuring admissions are not delayed
• Work closely with the billing department to resolve insurance issues
• Complete insurance verifications for clients
• Work closely with program supervisors to ensure full census and timely admissions
• Assist in reaching revenue goals by ensuring all enrollment targets are met for all assigned programs
• Flex schedule based on admissions needs and other related tasks
• Develop new referral sources and maintain relationships with key stakeholders
• Collect and manage data related to routine reports to internal and external stakeholders
• Provide monthly/quarterly data as requested/required by funding sources
• Populate census reports for billing and leadership on a daily basis
• Perform utilization management by reviewing charts for medical necessity criteria
• This job is a hybrid position with work required from the Brighton and Jamaica Plain offices as well as remotely as appropriate
• Provide administrative support to the Brighton office as necessary, including opening and front desk support when needed
• Perform other administrative projects as assigned

QUALIFICATIONS:

• Bachelors strongly preferred; Masters not required but preferred
• Ability to communicate clearly, concisely, and accurately
• Excellent computer skills required, including proficiency with Word, Excel, and electronic health records
• Must be extremely well organized, be able to take initiative without much direction, and highly motivated by reaching targets and census goals
• Ability to be flexible and work collaboratively
• Ability to work in a fast-paced environment
• Commitment to confidentiality of all protected health information and program proprietary information
• Evidence of sensitivity and respect for client’s culture and socioeconomic characteristics
• Ability to sit, talk on the phone and type for extended periods; may require bending, stooping, stretching
• Visual and hearing acuity to perform job related functions

Italian Home for Children is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, height, weight, or any other characteristic protected by applicable federal, state, or local laws.

We are dedicated to ensuring a fair hiring process and an equitable work environment. If you require accommodations during the application, and/or interview process, please contact [email protected] .

The expected annual base salary for this role is between $62,000-$70,000 USD, dependent on experience. This number does not reflect additional compensation-related benefits such as PTO, medical and life insurance, EAP, and the Italian Home for Children 403(b) retirement plan.

#JoinIHC