Showroom Sales Specialist (FT)

Dal-Tile is currently seeking an exceptional Design Sales Consultant to join our TEAM! As the Design Sales Consultant, we need someone to provide interior design and product selection advice, product expertise, and thorough follow-up to facilitate customer experience and influence sales/purchasing decisions. Uses the showroom as a selling tool to drive specifications, sales, and brand awareness.

Responsibilities:

• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers. Where applicable, utilizing Auto-CAD Project Management.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT. Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure. Reports sales closures monthly.
• Prospects for new business with an emphasis on Custom Builders and Residential Designers. Makes outside sales calls as needed and follows up on leads to grow and drive business. Logs all customer showroom visits/appointments, contact information, and detailed customer preference and selection notes in CMT.
• Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays. Ships customer examples as needed to drive sales. Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings and complies with Marketing’s standards for proper showroom merchandising, including new product launches and drops.
• Plans and hosts showroom tours and small and large events for industry trade to drive customer sales. Attends outside trade events to develop industry relationships and build brand awareness.
• Evening and weekend hours are required.

Experience and Knowledge Required:

Four-year degree in a related field, or four years of related experience, or a combination of a two-year degree with two years of related experience.

• Competencies: Sales/Customer engagement/Customer service, Design/sketching/reading blueprints/Auto-CAD a plus/color coordination/interior design trends/customer buying habits/creative thinking.
• Ability to approach unfamiliar situations and conceptualize innovative and imaginative solutions easily, using creative skills to document and sell them to clients.
• Computer skills – MS Office, MS Word, Excel, and PowerPoint – Customer management tools a plus.
• Excellent oral, written, listening, and interpersonal communication skills are necessary to effectively interact with customers, team members, management, and other internal and external customers to build positive interpersonal relationships with various business partners.

Other Pertinent Job Information:

• While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate must walk, stoop, kneel, crouch, or crawl. The associate may sometimes need to sit, climb, or balance.
• The associate may lift and move up to 80 pounds. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus.
• While performing the duties of this job, the associate is regularly exposed to moving mechanical parts.
• The associate is occasionally exposed to fumes or airborne particles. The associate may be exposed to a wide range of temperatures.
• The noise level is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.