Customer Success Manager

Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform.

Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.

Role Overview

As a Customer Success Manager (CSM) at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM). You will work closely with internal Aras teams and customer sponsors to drive post-sales adoption, consult on technical best practices, and support strategic growth initiatives.

Key Responsibilities

• Subscriber Adoption: Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge.

• Technical Coaching: Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks.

• Escalation Management: Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.

• Renewals & Expansion: Collaborate with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success.

• Cross-Functional Coordination: Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions.

• Tool & Process Development: Contribute to the development of internal tools, templates, and processes that enhance the customer experience.

Qualifications

• Proven experience in customer success, technical account management, or solution consulting, ideally in a PLM or enterprise software environment.

• Strong technical acumen with the ability to understand and explain complex software solutions.

• Familiarity with CAD software and understanding of engineering design principles.

• Excellent communication and relationship-building skills.

• Experience managing escalations and driving resolution across cross-functional teams.

• Ability to work independently and collaboratively in a fast-paced, evolving environment.

• Ability to travel up to 25%
  

Preferred

• Background in engineering, product development, or enterprise software implementation.

• Familiarity with Aras Innovator or other PLM platforms.

• Experience working with global teams and enterprise customers.

We were recognized as a leader in The Forrester Wave™: Product Lifecycle Management for Discrete Manufacturers, Q1 2023 and were also named a leader in the 2023 SPARK Matrix for PLM by Quadrant Knowledge Solutions. Feedback from our community has established Aras as the top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.

With over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next generation product innovation, we encourage you to apply!

• Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day .

• A 401(k) plan with company match to help you invest in your future.

• Robust health coverage , including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.

• Company-paid life insurance , as well as short- and long-term disability coverage for added peace of mind.

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Aras is an Equal Opportunity Employer.