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Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton

Howards Motor Group
Taunton, MA
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    INTRODUCING OUR BRANDS

    Howards Motor Group Locations:

    Howards Motor Group Group

    01823 239100

    Unit 1 Priorswood Road, Taunton

    Somerset

    TA2 8DN

    EMAIL DEALERSHIP MEET THE TEAM

    01823 239140

    Unit 2 Priorswood Road, Taunton

    Somerset

    TA2 8DN

    EMAIL DEALERSHIP MEET THE TEAM

    01823 239120

    Unit 3 Priorswood Road, Taunton

    Somerset

    TA2 8DN

    EMAIL DEALERSHIP MEET THE TEAM

    01823 273422

    Priorswood Road, Taunton

    Somerset

    TA2 8DN

    EMAIL DEALERSHIP MEET THE TEAM

    01823 364150

    Priorswood Rd, Taunton

    Somerset

    TA2 8DN

    EMAIL DEALERSHIP MEET THE TEAM

    01823 795725

    Priorswood Road, Taunton

    Somerset

    TA2 8DN

    EMAIL DEALERSHIP MEET THE TEAM

    01823 320711

    Unit 3 Priorswood Road, Taunton

    Somerset

    TA2 8DN

    EMAIL DEALERSHIP MEET THE TEAM

    Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton

    Date Added 02 February 2026

     Location Peugeot Taunton

    Honda Taunton

    Citroen Taunton

    Suzuki Taunton

    Kia Taunton

    Vauxhall Taunton

    Leapmotor Taunton

    Salary £26,523 gross per annum, plus bonus scheme

    Driving Licence Required Yes

    Closing Date 28 February 2026

     Contract Type Full Time and Permanent

    Benefits

    Job Description

    If you have exceptional communication and customer care skills you will excel in our business. We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with one of our Aftersales Teams in Taunton.

    You will need to be a real ‘people person’ and ideally will currently be working in a customer facing role, potentially in the retail sector. Previous experience of working in the automotive sector is not essential. Unlike other retail opportunities, you will only be working from Monday to Friday – no weekends!

    What’s in it for You?

     With a competitive base salary of £26,523 and real opportunities to make further sales, the sky is the limit for your earning potential. Your success directly reflects your hard work and results.

    As part of our great Aftersales Team, you will also benefit from:

    • Monday to Friday working week
    • A generous and uncapped bonus scheme – enabling you to earn your potential
    • Enhanced Holiday Allowance – increasing with service and with an additional day for your birthday
    • Training and Career Development – continuous training and opportunities for career progression
    • Pension Scheme with a well-known and established provider
    • Sick Pay from your second year of employment
    • Life Assurance Scheme – paying a minimum of twice your salary to your loved ones
    • Discounted MOT & Service costs
    • Discounted gym membership
    • Access to an Employee Assistance Programme - providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
    • Regular staff social events to connect with your colleagues
    • Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme
    • Free refreshments while at work

    Your Role As An Aftersales Customer Relationship Manager

    • The key touch point for all customer interactions in our vibrant retail environment. As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
    • You will be a vital link between our busy Sales and Aftersales facilties, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit.
    • By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focussed processes.

    What Are We Looking For?

    • A full driving licence.
    • Excellent communication and customer-facing skills.
    • At least 3 GCSEs at Grade 4 or above or equivalent experience.
    • Knowledge of IT and use of software packages.
    • Ideally automotive and / or retail experience – desirable but not essential.

    How To Apply

    Ready to take the next step in your career? Click the link below to upload your CV and apply now! Don’t miss the opportunity to join a team that recognises and rewards your hard work.

    Closing Date

    Applications close at midnight on 28th February 2026

    We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.

    NO AGENCIES PLEASE.

    Apply Now

    Howards Motor Group - Vacancy Application Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton

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    Les Francis

    17 Feb 2026

    I’d like to thank Morgan and Matt for their impeccable service and I would recommend them to anyone Thanks again

    Emma Curtis

    17 Feb 2026

    I had a very poor experience with Kia finance and Kia uk Laura and the team at Howard’s Kia restored my faith Laura especially was amazing and helped me no end highly recommend and have booked in for future service

    Sarah J

    17 Feb 2026

    Excellent customer service, trouble free transaction. Sam couldn't have been more helpful. Very happy with the experience.

    nut rocker

    17 Feb 2026

    Karen Bidmead

    17 Feb 2026

    Josh at Howard’s was superb as all the other staff. Endlessly patient, not patronising when dealing with an older person and helping me to understand car gizmos never experienced previously! Thank you Josh

    Hayley Walden

    17 Feb 2026

    Absolutely fantastic service by Gregg @ Rebecca everything was smooth and explained carefully thank you guys x

    Stuart Martin

    17 Feb 2026

    Had an issue which was not being resolved by the local dealer. After making a complaint the manger reached out to me and resolved the issue. Unfortunately we dont know what the error was but is seems to have been fixed. They have assured me that my experience is not usual practise and will be ensuring it does not happen in the future.

    simon marsden

    17 Feb 2026

    Contact the company wanting to buy a car start the process and then wait over 24 hours for them to contact you they don’t then to sell it and not contact you until you call them wouldn’t recommend

    Peter Collings

    17 Feb 2026

    Everything that was required was done professionally with the customer in mind.

    Simon Curtis

    16 Feb 2026

    Sam Fernley was great! Very professional but very friendly! Would def buy another car from him again. The car was lovely and clean when collecting it - great handover video too

    Kevin Gale

    17 Feb 2026

    Fantastic service from start to finish. Really friendly and professional service.

    Lee Purnell

    17 Feb 2026

    I tried booking my car for a service. I couldn't get through. So I tried popping into the showroom. Totally ignored. Dont waste your time and money here.

    Fiona Godbeer

    17 Feb 2026

    Sam was really helpful and made the whole experience of purchasing my car really easy. Thank you

    Matthew Mills

    17 Feb 2026

    Work hard to find a way of getting you the car you want within the budget you have. Great communication throughout.

    Philip Kirby

    17 Feb 2026

    Dan was excellent. No pressure, honest responses and generally straight forward and easy to deal with.

    Yvonne M

    17 Feb 2026

    Ciaron at Howards Vauxhall in Yeovil has truly gone above and beyond to help. Although it’s no fault of the dealership, my new car has been delayed; Ciaron has organised a courtesy car for me to have from now until my car is delivered. Given that this could be a month or more, I couldn’t be more impressed with this service. Thank you very much, Ciaron and Howards.

    Nadine Ridge

    17 Feb 2026

    Worse experience I ever had just for a recall - Citroën and not respect for the disabled, disgusting. Howards parked my disabled vehicle on a high kerb and could not pull the back door down to get the ramp. All I can say if your disabled be aware. Never again.

    Alex Covey

    17 Feb 2026

    Great experience buying a used Seat Ibiza from them. Very friendly and helpful staff.

    Georgina Hobdell

    17 Feb 2026

    Great service from all at Howards WSM. I was called twice given updates and advice. Very happy with the outcome.

    Karen Warr

    17 Feb 2026

    Really friendly staff

    Les Francis

    17 Feb 2026

    I’d like to thank Morgan and Matt for their impeccable service and I would recommend them to anyone Thanks again

    Emma Curtis

    17 Feb 2026

    I had a very poor experience with Kia finance and Kia uk Laura and the team at Howard’s Kia restored my faith Laura especially was amazing and helped me no end highly recommend and have booked in for future service

    Sarah J

    17 Feb 2026

    Excellent customer service, trouble free transaction. Sam couldn't have been more helpful. Very happy with the experience.

    nut rocker

    17 Feb 2026

    Karen Bidmead

    17 Feb 2026

    Josh at Howard’s was superb as all the other staff. Endlessly patient, not patronising when dealing with an older person and helping me to understand car gizmos never experienced previously! Thank you Josh

    Hayley Walden

    17 Feb 2026

    Absolutely fantastic service by Gregg @ Rebecca everything was smooth and explained carefully thank you guys x

    Stuart Martin

    17 Feb 2026

    Had an issue which was not being resolved by the local dealer. After making a complaint the manger reached out to me and resolved the issue. Unfortunately we dont know what the error was but is seems to have been fixed. They have assured me that my experience is not usual practise and will be ensuring it does not happen in the future.

    simon marsden

    17 Feb 2026

    Contact the company wanting to buy a car start the process and then wait over 24 hours for them to contact you they don’t then to sell it and not contact you until you call them wouldn’t recommend

    Peter Collings

    17 Feb 2026

    Everything that was required was done professionally with the customer in mind.

    Simon Curtis

    16 Feb 2026

    Sam Fernley was great! Very professional but very friendly! Would def buy another car from him again. The car was lovely and clean when collecting it - great handover video too

    Kevin Gale

    17 Feb 2026

    Fantastic service from start to finish. Really friendly and professional service.

    Lee Purnell

    17 Feb 2026

    I tried booking my car for a service. I couldn't get through. So I tried popping into the showroom. Totally ignored. Dont waste your time and money here.

    Fiona Godbeer

    17 Feb 2026

    Sam was really helpful and made the whole experience of purchasing my car really easy. Thank you

    Matthew Mills

    17 Feb 2026

    Work hard to find a way of getting you the car you want within the budget you have. Great communication throughout.

    Philip Kirby

    17 Feb 2026

    Dan was excellent. No pressure, honest responses and generally straight forward and easy to deal with.

    Yvonne M

    17 Feb 2026

    Ciaron at Howards Vauxhall in Yeovil has truly gone above and beyond to help. Although it’s no fault of the dealership, my new car has been delayed; Ciaron has organised a courtesy car for me to have from now until my car is delivered. Given that this could be a month or more, I couldn’t be more impressed with this service. Thank you very much, Ciaron and Howards.

    Nadine Ridge

    17 Feb 2026

    Worse experience I ever had just for a recall - Citroën and not respect for the disabled, disgusting. Howards parked my disabled vehicle on a high kerb and could not pull the back door down to get the ramp. All I can say if your disabled be aware. Never again.

    Alex Covey

    17 Feb 2026

    Great experience buying a used Seat Ibiza from them. Very friendly and helpful staff.

    Georgina Hobdell

    17 Feb 2026

    Great service from all at Howards WSM. I was called twice given updates and advice. Very happy with the outcome.

    Karen Warr

    17 Feb 2026

    Really friendly staff

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    Howards Motor Group HQ

    Searle Crescent,

    Weston-super-Mare,

    Somerset

    BS23 3YX

    FCA no. 590561

    Howards Garages (Weston) Ltd T/A Howards motor Group is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Howards Garages (Weston) Ltd T/A Howards motor Group to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

    We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes lenders of vehicle manufacturers. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations. It is your choice whether you enter into any finance agreement.

    Our approach is to introduce you first to the manufacturer lender linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel. We will usually receive a commission for your introduction. This will be either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you choose.

    Lenders of vehicle manufacturers may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement.

    All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

    To see all trading names we trade under, please click here.

    Howards Motor Group is registered with the Information Commissioner’s Office (ICO), registration number: Z8155519. You can verify our registration on the ICO public register.

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