HIRING NOW! INSURANCE CUSTOMER SERVICE ***A Property and Casualty Insurance license is required within the first 30 days*** A nationally industry-leading Property & Casualty insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeking bright, motivated people for a Commercial Lines – P&C licensed Customer Service position. In this role, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors by phone in a multi-state territory. This includes making policy changes, explaining coverage, updating company records and may include underwriting small business policies.
Pay Rate: P&C licensed: $25/hour
Non-licensed: $22/hour
Location : Hybrid in Worcester, MA and Howell, MI
Shift :
Training: Monday-Friday 8:00am - 4:30pm EST
After training: Monday-Friday between 10:00am – 9pm EST
What’s in it for you?· Best-in-Class Training: You'll be set up for success with an initial training (instructor-led and self-study), followed by ongoing coaching and mentorship. · Clear Career Path: Benefit from a collaborative environment that fosters development and growth and positions you well for potential career advancement within the Company.
What’s required from you? A Property and Casualty Insurance license is required within the first 30 days. The company will pay for the employee to attend the licensing class and will cover the cost for the initial licensing test. The P & C license is a requirement of this position
Qualifications :
· P&C insurance license must be acquired within 30 days of hire. Completion of annual continuing education requirements to maintain a license are required. · Bachelor’s degree preferred. · 2 years of experience in Customer Service, Call Center, Sales and/or Insurance role. · Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting. · Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills. · Able to commit to the entirety of the training program and receptive to coaching and feedback.
Key Responsibilities: · Handles incoming calls and emails from customers and agents regarding policy changes, Certificates of Insurance, and moderate to complex billing issues such as misapplied funds and billing breakdowns.
· Interprets and explains policy coverage, counsels, educates, and provides accurate insurance advice by researching and resolving customer problems.
· Initiates outbound calls to retain business, offer optional limits and deductibles, and gather information to assess insurance exposures and risks.
· Conducts outbound calls to current customers to review existing coverages, upsell additional coverage and limits, and generate leads for cross-sell opportunities.
· Underwrites risk (within authorized levels) for policy changes and during all customer communications.
· Meets daily productivity goals (e.g., an average of 28 combined incoming calls/emails daily), target Average Handle Times, and a 94% schedule adherence rate (punctuality for shifts, lunches, and breaks) while maintaining high call quality standards.
· Participates in industry organizations and events, and occasionally meets with Agents and Branch Underwriters to explain the CL Customer Service Center program and maintain strong working relationships.
· Assists in training other team members as needed.
TO APPLY: Email Resume to:
[email protected] If this job is not for you, feel free to refer a friend
Skills - property and casualty license
- property and casualty
- Insurance
- Customer Service
- Call Center
- Telephone Etiquette
- commercial lines
- explaining coverage
- retail
- financial
- finance
- bank
- Customer support
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.