BHPMW Administrative Coordinator

• Answer and direct phone calls in a professional, helpful manner.
• Coordinate appointments and meetings. Serve as point of contact for meeting communications and assuring the appropriate people participate. Prepare meeting agendas, materials, and minutes.
• Assist the Executive Director and BH CP Program Director in planning and conducting BHCP provider site visits, LLC Operations group meetings, and other meetings as assigned.
• Manage MassHealth Community Partners assignment files, enrollment files and refresh files.
• Understand and adhere to MassHealth regulations.
• Check eligibility on an ongoing and as needed basis, collaborating with Care Navigator and the Billing Specialist as indicated.
• Problem solve claims issues in collaboration with the Billing Specialist.
• Act as liaison between the billing specialist and claims issues and the BHPMW Consortium Entities and Affiliated Partner.
• Help resolve claims issues by gathering, verifying and providing additional information as required and following up until reimbursements are received.
• Identify and help problem solve when a member loses eligibility.
• Purchase and maintain office supplies for program.
• Provide Coverage for duties assigned to Project Coordinator when needed.
• Strictly adhere to HIPAA and confidentiality policies, including when responding to inquiries for Enrollee information
• Attend and actively participate in supervision and staff meetings.
• Attend professional development activities and all trainings as assigned; maintain necessary certifications.
• Strictly adhere to all HIPAA regulations and maintain confidentiality at all times, including inquiries for Enrollees information.
• Ensure that individuals are treated with dignity and respect in accordance with BHPMW Human Rights Policy.
• Perform all duties in accordance with the agency's policies and procedures.

• Associate's degree or higher or one to two years related experience.
• Must be able to perform each essential duty satisfactorily.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Excellent verbal and written communications skills.
• Strong interpersonal, follow-through and customer relations skills required.
• Proficiency in Microsoft Office Suite, with an emphasis on Word and Excel.
• Ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.
• Must have exceptional organizational skills and ability to multitask in busy environment.

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