Staff Sales Support Specialist
- Quote & Order Management:
- Execute standardized quote-to-order and order-to-fulfillment workflows, ensuring accuracy, completeness, and compliance with approved processes.
- Prepare and process customer quotations and sales orders in alignment with pricing, approval, and documentation standards.
- Validate order requirements (commercial, legal, fulfillment, and financial) prior to submission to prevent downstream rework.
- Ensure clean handoff of orders to Finance, Legal, and Fulfillment teams.
- Process Discipline & Lead-to-Cash Support
- Operate within defined lead-to-cash processes, executing consistently and surfacing exceptions or breakdowns.
- Identify recurring issues, bottlenecks, or sources of rework and escalate insights to Business Operations and Process teams.
- Support continuous improvement by providing front-line feedback on how processes perform in practice.
- Data Integrity & Systems Hygiene
- Maintain high standards of data accuracy and completeness across GTM systems, including CRM.
- Ensure opportunities, orders, and related records are created and updated according to documented standards.
- Contribute to scalable, repeatable GTM execution by protecting the integrity of downstream reporting and forecasting.
- Cross-Functional Partnership
- Act as an operational liaison between Sales, Finance, Legal, Fulfillment, and Business Operations.
- Coordinate with downstream teams to resolve order-related questions, issues, or dependencies.
- Build strong working relationships that enable efficient navigation of cross-functional workflows.
- Stakeholder Communication
- Serve as a primary point of contact for internal stakeholders on order status, documentation, and handoffs.
- Respond to inquiries with clarity, professionalism, and a solution-oriented mindset.
- Partner with Sales to set clear expectations around process, timelines, and requirements.
- Bachelor’s degree in business, operations, or a related field.
- Experience in a support, operations, or GTM-adjacent role, preferably within Revenue Operations or Business Operations.
- Familiarity with CRM systems (e.g., Salesforce) and GTM tools.
- Strong attention to detail and comfort working in transactional, high-accuracy environments.
- Ability to follow standardized processes with discipline while exercising sound judgment when exceptions arise.
- Strong written and verbal communication skills.
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