Scheduling Coordinator
- Reflect the values of Commonwealth Senior Care, (d.b.a. an independently owned and operated Home Instead franchise).
- Answer incoming calls in a friendly, professional and knowledgeable manner.
- Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
- Follow up with all client and CAREGiver issues to ensure their problems are resolved.
- Enter and maintain accurate client and CAREGiver records in the software system.
- Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
- Conduct Service Inquiries and Care Consultations following the consultative sales process.
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
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