Full-Time Night Auditor
Job Description
Job Description
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
RESPONSIBILITIES
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
QUALIFICATIONS
- High school diploma or GED required; however post high school education or training preferred
- Requires standing to a significant degree
- Excellent customer service focus
- Pleasant, professional, and helpful demeanor
- Able to work a flexible schedule that will include nights, weekends, and holidays
Recommended Jobs
Industrial Maintenance Technician
Job Description Job Description Industrial Maintenance Technician (Electrical or Plumbing Focus) Salary: $27–$32/hr (commensurate with experience) Location: Webster, MA About the Role …
Speech Language Pathologist (Early Intervention)
Job Description Job Description Description: Looking for a rewarding career that makes a difference in children’s lives? Look no further and join the team at Meeting Street! Meeting Street is a …
Advanced Practice Provider for the Amyloidosis Center
Boston University Chobanian and Avedisian School of Medicine and Boston Medical Center The Amyloidosis Center , Boston University Chobanian and Avedisian School of Medicine and Boston Medical …
Homemaker - Cape Cod
At Attentive Home Care, we strive to make every employee feel like family. Happy employees make happy clients. We reward individuals who are ready to work hard and stay motivated. Every employee at At…
Travel Registered Nurse ICU Job
Job Overview TLC Nursing Associates, Inc. is seeking a highly skilled Registered Nurse (RN) – Intensive Care Unit (ICU) to provide specialized nursing care to critically ill patients. The ICU RN …
Bridge / Heavy Civil Laborer Foreman
Job Description Job Description Salary: 85K-115K annually based on experience level Bridge / Heavy Civil Laborer Foreman: MAS Building & Bridge is currently seeking a motivated Foreman or F…
Maintenance Technician
Job Description Job Description At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our bran…
Sr. Software Engineer, AI Enablement
Job Description Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We …
Heavy Equipment Operator
Job Description Job Description Job Title: Heavy Equipment Operator Company: Waste Options Nantucket LLC Location: Nantucket, NY Job Type: Full-Time Compensation: Competitive, ba…
Human Resources Generalist
HUMAN RESOURCES GENERALIST The Town of Westwood is seeking a collaborative, customer-service-oriented professional to join our team as a Human Resources Generalist. This position offers an exciting o…