Unit Coordinator / Medical Office Coordinator – Cardio, Pulmonary, Neurology & Sleep Disorders

Unit Coordinator / Medical Office Coordinator – Cardio, Pulmonary, Neurology & Sleep Disorders

Job Ref: 33958
Category: Clerical & Administrative Support
Location:

133 Old Road to Nine Acre Corner, Concord, MA 01742

Department: Cardiology
Schedule: Full Time
Shift: Day shift
Hours: 0700-1530
Pay Range: $18.00 - $22.00 per hour

Schedule: Monday, Tuesday, Wednesday | 7:00 AM – 3:30 PM | 24 hrs per week.

Join our healthcare team as a Unit Coordinator / Medical Office Coordinator supporting our Cardio, Pulmonary, Neurology, and Sleep Disorders departments. In this role, you will be the welcoming first point of contact for patients, visitors, and physicians while helping ensure smooth daily operations within the department.

Reporting to the Director of Cardio/Pulmonary/Neurology/Sleep Disorders, this position is responsible for greeting patients, managing incoming calls, and assisting with medical record processing and administrative support for the 4 East department. The ideal candidate is organized, professional, and committed to delivering exceptional patient service.

Maintaining patient confidentiality in accordance with HIPAA guidelines and demonstrating Service Excellence are essential components of this role.

Key Responsibilities

As a Unit Coordinator / Medical Administrative Coordinator, you will:

• Greet patients, visitors, and physicians entering the department in a professional and welcoming manner
• Answer and manage multiple department phone lines, directing calls appropriately
• Assist with medical record processing and documentation for the 4 East departments
• Support department workflow through accurate data entry and record management
• Maintain patient confidentiality in compliance with HIPAA regulations
• Provide exceptional customer service to patients, families, and healthcare staff
• Assist with general administrative and clerical duties to support department operations

Minimum Qualifications

Education

• High School Diploma or GED required
• Medical Terminology coursework preferred
• Coursework related to medical office administration or administrative skills preferred

Experience

• One year of experience in a medical office or healthcare environment preferred
• Experience with customer service, data entry, or hospital systems such as RIS a plus

Licensure & Certification

• None required

Skills & Competencies

Successful candidates will demonstrate:

• Strong organizational and multitasking skills
• Ability to communicate effectively using medical terminology
• Accurate data entry and computer skills
• Professional and courteous customer service skills both in person and on the phone
• Ability to work effectively in a fast-paced healthcare environment
• Ability to manage multiple tasks simultaneously with minimal supervision
• Commitment to Service Excellence and patient-centered care
• Ability to read, write, and communicate effectively in English
• Ability to maintain confidential patient information (HIPAA compliance)

Why Join Our Team

In this role, you will play an important part in supporting the daily operations of multiple clinical departments while helping ensure patients receive a welcoming and efficient healthcare experience. You will work alongside experienced clinical and administrative healthcare professionals in a collaborative environment dedicated to quality care and service excellence.

If you are organized, detail-oriented, and enjoy working in a patient-focused healthcare environment, we encourage you to apply.