Experience Manager - Seven Continents Club

Marathon Tours & Travel

Programme Manager - Seven Continents Club

This is hybrid role based in our Boston, MA office so you must be based within a commutable distance (Within state)

Salary Range $70,000 - $80,000

Destination Sport Experiences, through its’ global sports travel brands Marathon Tours & Travel and Sportive Breaks, caters for those who want to participate in the very best cycling, running and triathlon events across the world. Marathon Tours & Travel and Sportive Breaks offer tours, travel packages, and guaranteed entry to marathons, cycling events, and long-distance triathlons around the world, together with VIP hospitality access to many of the top professional cycling events as well as managing travel programs for mass participation events.

We are a proud partner of the Abbott World Marathon Majors and work closely with major sports events organisers across the Globe. Our team are also keen runners, cyclists, and triathletes, so we understand the needs of competitors.

About the Seven Continents Club®

The Seven Continents Club® (SCC) is a unique global community that supports runners throughout their journey, whether they are completing their first half marathon or pursuing the challenge of running on all seven continents. Members enjoy exclusive benefits, including priority access to high‑demand events, meaningful connections with fellow runners, and tailored support throughout their running adventures.

The Role

The Global SCC Experience Manager will lead the strategy, development, and delivery of the SCC program worldwide. The goal is to elevate member experience, increase engagement, drive loyalty, and support revenue growth.

Key responsibilities include:

Strategy and Leadership

• Serve as the global guardian of the SCC brand and member experience

• Conduct a comprehensive review of the current program and present recommendations

• Develop and implement the global member experience strategy

• Coordinate cross‑regional initiatives to ensure global consistency

• Create and execute an annual sales and marketing plan for SCC

Marketing, Content, and Engagement

• Develop a communication strategy that effectively conveys the SCC narrative

• Provide content ideas and collaborate with the marketing team on monthly newsletters

• Manage SCC social channels and website pages

• Oversee planning and execution of SCC member events

• Ensure a seamless onboarding journey for new member

Partnerships and Operational Delivery

• Manage vendor relationships for global merchandise distribution

• Work with system partners to enhance the customer experience

• Identify and build new partnerships that add value to SCC members

• Manage monthly sales reporting across regions

• Roll out the SCC into new source markets

• Collect member feedback and integrate insights into program improvements

• Use member data to drive engagement and target the next trip opportunities

Requirements

• Bachelor’s degree (preferably in marketing, business, or a related field)

• Minimum of 2 years’ experience in business development, customer experience, marketing, or sales

• Experience working on a loyalty program is an advantage

• Strong Excel skills and experience handling large datasets

• Highly organized with strong prioritization skills

• Experience managing projects to successful outcomes

• Strong communication and relationship‑building skills

• Ability to work under pressure and meet deadlines

• Experience with CRM systems is beneficial

• A collaborative mindset and the ability to work across both small local teams and a wider global organisation

What We Offer

• Hybrid working (3 days per week in our Boston office)

• Comprehensive health, dental, and vision insurance

• 401(k) with employer contribution

• Generous paid time off

• Travel opportunities to global endurance events

• Discounts on sports travel packages

• A passionate, supportive, and globally connected team

• The opportunity to shape and grow a world‑renowned running community

How to Apply

If you are passionate about creating exceptional customer experiences, building global communities, and supporting runners on extraordinary journeys, we invite you to apply and join our team.