Sr. Rep, Customer Service Ops New Patient Onboarding

Remote work hours: M-F 8:30 am-5:00 pm EST (or as business needs dictate)

What Customer Service Contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem‑solving, research and problem/dispute resolution.

Responsibilities

The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage. In addition, the representative will review, enter and qualify referrals and leads through Medical Policy Review.

• Responsible for verifying patient insurance through either a phone call or web
• Reprocessing orders
• Multitasking
• Completing 53+ audits per day
• Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure
• Process and enter manufacturer and HCP referrals per standard department procedure
• Enter all information into the computer insurance screen
• Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue
• Assist in team projects as needed
• Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans
• Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy
• Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials
• As applicable, attend in‑service, continuing education or seminar programs to stay current with industry and community trends
• Attend all required Compliance, HIPAA and other scheduled training
• As applicable, present to management and staff
• Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers
• Support and demonstrate the Company’s values
• The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all‑inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility

Qualifications

• Customer focused results
• HS Diploma, GED or equivalent experience preferred
• 1+ years’ experience in related field preferred
• Detail‑oriented
• Good communication skills written & verbal
• Good computer skills: Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)

Remote Details

You will work from home, full‑time. As a work‑from‑home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare; arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction‑free environment with access to high‑speed internet.

Internet Requirements

Maintain a secure, high‑speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial‑up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

• If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity
• Download speed of (25 Mbps – Minimum) but (50 Mbps – Recommended) if nobody else at home streaming
• Upload speed of (10 Mbps – Recommended)
• Ping Rate Maximum of 30 ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short‑ and long‑term disability coverage
• Work‑Life resources
• Paid parental leave
• Healthy lifestyle programs

Compensation

Anticipated starting salary range: $16.75/hr – $21.75/hr. Bonus eligible: NO

Application Window

Application window anticipated to close: 5/3/2026. If interested in the opportunity, please submit application as soon as possible.

Application Criteria

• Rating of “Meets Expectations” or higher during last performance review
• Have been in their current position for at least a year
• Informed their current supervisor/manager prior to applying
• No written disciplinary action in the last year

Equal Employment Opportunity

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.