Customer Service Representative (On-Site)
Cancel Shark (Phone & Chat Representative)
Location: Hopkinton, MA
Schedule: Full-Time | Contract-to-Hire | On-Site
Join Billshark – where financial wellness meets fun and growth!
Are you friendly, outgoing, and enjoy helping people? Billshark — a fast-growing company backed by Mark Cuban and recognized by Fortune Magazine as a “Great Place to Work” — is looking for energetic Cancel Sharks to join our team!
We help customers save money by canceling unwanted subscriptions and negotiating better deals. Our team has been featured in Forbes , The Wall Street Journal , CBS News , and NBC Nightly News — and we’re growing fast.
About the Role
As a Cancel Shark , you’ll handle customer subscription cancellations through phone calls and online chat . You’ll contact service providers to cancel recurring subscriptions, manage multiple chat sessions, and accurately record account information. This position is perfect for someone who enjoys steady, detail-oriented work in a fun, supportive environment.
What You’ll Do
- Make outbound calls to service providers to cancel accounts on behalf of customers.
- Handle multiple chat sessions while assisting customers with cancellations.
- Navigate internal computer systems to manage accounts and accurately record subscription details.
- Follow clear procedures and scripts to ensure accuracy and efficiency.
- Stay organized, self-motivated, and dependable in a fast-paced environment.
What We’re Looking For
- Excellent verbal and written communication skills.
- Strong computer and multitasking abilities.
- Detail-oriented, dependable, and team-focused.
- Enjoys steady, structured work and helping customers.
Why You’ll Love Working at Billshark
- Competitive Entry-Level Pay
- Career Growth Opportunities
- Supportive Training & Coaching
Apply today to become a Cancel Shark and grow your career with Billshark — where teamwork, accuracy, and fun come together!
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