Training Manager (Westfield)

Scope of Position:

The Training Manager is responsible for the development and execution of the company's product/application training initiatives for both internal personnel and external customers. The position will require curriculum creation and implementation strategies across various mediums of distribution, including both in-person and online.

Essential Duties and Responsibilities:

• Establish schedules for training programs both at the Reed Institute and external venues, with an emphasis on education, product marketing and brand recognition.
• Work in partnership with other division departments, including sales and technical resources, to determine the training needs both internally and externally.
• Development materials to support all training initiatives including PowerPoints, videos, and any other protocol to maximize the delivery of the message.
• Utilize feedback from training initiatives to assist with future product development and continual improvement programs.
• Work with marketing to develop distributable content to be used across social media and other digital platforms.
• Travel as necessary throughout North America and Canada to provide training and assist with application site visits when necessary.
• Maintain the integrity and equipment used in hands-on, live-fire lab ensuring all products are up to date and installed properly.
• Other duties as needed or assginged

• Five years professional training experience focused on HVAC equipment, specifically gas-fired boilers, water heaters and other appliances and their application in real world settings. Heat Pump experience is a plus.
• Specific background in the development and implementation of training programs.
• Experience in Microsoft Office, specifically Work, Excel and PowerPoint.
• Great organizational skills.
• Excellent written and verbal communication skills.
• Strong work ethic with the ability to produce in both team and individual settings with minimal supervision.