Assistant General Manager

Job Description

Job Description

Job Title: Assistant General Manager

Reports to: General Manager

Building: Dot Block

Job Summary:

The Assistant General Manager (AGM) is responsible for supporting the General Manager in the daily operations at a mixed-use community in the Dorchester neighborhood of Boston consisting of residential apartments and retail tenants. The AGM will assist in overseeing leasing, tenant relations, property maintenance, financial performance, and team management. This role is ideal for an ambitious property management professional to contribute to property operations across diverse types of real estate, while ensuring top-level service and profitability.

Key Responsibilities

1. Property Operations & Maintenance

• Assist with daily community operations, ensuring the property is clean, secure, and compliant with local codes.
• Conduct regular inspections to identify maintenance needs and operational improvements.
• Coordinate and follow up on resident maintenance requests to ensure timely completion and satisfaction.
• Assist with managing third-party vendors (e.g., landscaping, cleaning, security) and assist the Maintenance Team in prioritizing work orders.
• Collaborate with the General Manager and Maintenance Team to ensure preventive maintenance programs are executed and documented.

2. Leasing, Renewals & Resident Relations

• Support leasing efforts by touring prospective tenants, preparing applications, and handling lease agreements.
• Assist with lease renewals and the move-in/move-out process, including inspections and documentation.
• Maintain strong relationships with residents and commercial tenants, resolving concerns and inquiries professionally.
• Collaborate on tenant retention strategies, renewal offers, and community-building events.

3. Financial & Administrative Support

• Assist in budget development and financial reporting; monitor income and expenses.
• Oversee rent collection and ensure lease compliance.
• Manage accounts payable processing: verify, route, and track vendor invoices and payments.
• Reconcile financial records and assist with periodic audits.
• Maintain accurate lease files, payment records, and vendor documentation.

4. Legal & Compliance Oversight

• Ensure compliance with Fair Housing laws, ADA regulations, and other applicable codes and policies.
• Assist in resolving tenant disputes and coordinate documentation for legal actions, including evictions.
• Verify that insurance policies, safety protocols, and regulatory standards are up to date.

5. Marketing & Communication

• Assist with property marketing, online listings, and promotional materials for available units.
• Ensure units are accurately advertised and shown in optimal condition.
• Support event planning and resident communications to foster a vibrant, connected community.

6. Team Support & Supervision

• Help supervise and train leasing agents, administrative staff, and maintenance personnel.
• Maintain team schedules, delegate tasks, and uphold high customer service standards.
• Support performance tracking and ongoing staff development.

7. Strategic Planning & Reporting

• Provide input on long-term planning for property upgrades, leasing goals, and operational improvements.
• Assist in preparing performance reports on leasing activity, occupancy, maintenance, and tenant feedback.

Qualifications

Required:

• Bachelor’s degree in Business, Real Estate, Property Management, or equivalent experience.
• Minimum of 3 years in property management or real estate, preferably with mixed-use communities.
• Strong understanding of leasing, property operations, maintenance, and financial reporting.
• Experience with property management software (e.g., Yardi, AppFolio).
• Excellent communication, customer service, and multitasking skills.

Preferred:

• Property management certification (e.g., CAM).
• Prior experience handling both residential and commercial properties.
• Familiarity with Fair Housing laws, building codes, and financial auditing.

Key Skills

• Strong organizational and time management abilities.
• Interpersonal skills to build rapport with tenants, vendors, and team members.
• Detail-oriented approach to lease management and financial tracking.
• Proficiency in Microsoft Office Suite and accounts payable platforms.
• Problem-solving capabilities and ability to work in a fast-paced environment.

Work Environment

• On-site, with time split between the office and property grounds.
• Evenings and weekends may be required for property needs, emergencies, or events.
• Ability to lift or carry up to 15 pounds as needed for property-related tasks.