Customer Service Representative
Location: Canton, MA Type: Contract
Compensation: $20/Hour, DOE
Contractor Work Model: Onsite
Hours: 8a-4:45p, M-F
Responsibilities
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Process customer orders via phone, email, fax, and mail and ensure timely delivery
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Arrange and expedite product shipments and provide order status updates
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Act as a liaison between customers, sales, and plant personnel to resolve issues
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Respond to customer inquiries and handle concerns in a professional manner
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Coordinate returns, credits, debits, and related documentation
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Work with Accounts Receivable to resolve billing, payment, and invoice issues
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Promote customer satisfaction by following established policies and procedures
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Support sales initiatives and encourage use of system-based ordering
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Communicate customer issues to management as needed
Qualifications
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High school diploma required; college degree preferred
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1–2 years of customer service experience preferred
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Strong communication, organization, time management, and problem-solving skills
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Proficiency with Microsoft Office, order entry systems, and email
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Ability to handle difficult customers and stressful situations professionally
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SAP experience a plus
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Ability to work a hybrid schedule (4 days onsite, 1 day remote)
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