Dispensary Manager

JOB TITLE: Dispensary Manager

AUTHORITY & SUPERVISION:

• Reports directly to the Director of Retail Operations
• Oversees Assistant Dispensary Manager, Shift Supervisor(s), Budtenders, Inventory Specialists, Entry Agents and General Dispensary operations

JOB DUTIES & RESPONSIBILITIES:

Daily Store Operations

• Oversee the day-to-day operations of the dispensary
• Maintain store compliance with all local, state, and federal regulations
• Complete all financial reporting
• Oversee physical inventory as well as, storage and supply of cannabis
• Oversees all Dispensary team members
• Coordinate with HR on staffing needs and recruiting process
• Maintain HR review schedule (60 day Review & Annual Evaluations) and give employees constructive and helpful feedback
• Coordinate scheduling of Dispensary team members to ensure fair and consistent schedules
• Manage day-to-day operations of Dispensary and ensure SOPs are followed
• Update SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Inspire, motivate, supervise, and provide guidance to Dispensary team members
• Monitor and maintain inventory levels in coordination with the Inventory team and keep track of expired products
• Coordinate and communicate necessary information for bi-weekly team/management meetings
• Coordinate and prepare new hire training materials
• Collaborate with other department managers on Inventory, pricing, allocations and budget needs.
• Maintain all systems and equipment with dispensary
• Troubleshoot and problem solve any equipment, systems or problems that arise
• Manage financial records and daily cash handling procedures
• Maintain a clean and organized store
• Ensures Entry Agents are following all security, compliance and safety procedures
• Other duties and special projects as assigned

Sales and Customer Service

• Provide and inspire retail staff to deliver best-in-class customer service
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Lead staff to exceed goals set forth by the Retail Operations Manager
• Review all customer feedback, requests, and concerns and provide resolutio

QUALIFICATIONS:

• Bachelor’s degree in Business or related experience preferred
• 5+ years of experience in a general management position
• Cannabis experience preferred
• Detail-oriented
• Accountability for others
• Strong interpersonal skills
• Strong leadership, project management, and time management skills
• Practical and proactive thinking
• Strong problem-solving and organizational skills
• Ability to build and maintain positive relationships in order to gain support and results

ADDITIONAL REQUIREMENTS:

• Minimum of 21 years of age.
• Possess valid driver’s license or state ID.
• Must pass all required background checks.
• Must be and remain compliant with any and all legal or company regulations for working in the industry.
• This job function may include being in a stationary position, or moving for extended periods of time.