Medical Call Center Rep
Job Description
Job Description
Contract to hire!
Location: North Andover, MA Schedule: M-F 8:30am-5pm Duties:- Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later
- Help with overflow of insurance referrals, medical records, calls, patient scheduling and voice mail. This will mostly involve telephone contact.
- Schedule appointments, verify insurance information, and provide information about services.
- Strong communication and customer service skills are crucial, along with an understanding of healthcare procedures and terminology
- Collecting patient information and providing it to relevant medical leads
- Other admin/operation tasks as needed
- Will be required to help with some other office tasks as needed - including front desk, check in/ check out, patient translation ( if bilingual) and/or other operation/admin tasks.
Requirements:
- 3 - 6 months call center/ customer service where they were answering a high volume of phone calls daily.
- Medical experience is preferred, but open to someone in different industy.
- Insurance referral experience preferred but not required.
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