Mobile Health Unit Medical Assistant / Community Health Worker

Job Description

Job Description

Founded in 1980, Greater Lawrence Family Health Center (GLFHC) is a mission‑driven, multi‑site nonprofit serving residents across the Merrimack Valley. With a staff of over 700, GLFHC is dedicated to providing high‑quality, compassionate, and accessible patient care. Our Community‑Based Services focus on meeting individuals where they are through evidence‑based, person‑centered approaches that reduce harm, improve health outcomes, and connect people to supports without judgment or unnecessary barriers. Through our programs, we provide counseling, treatment referrals, immunizations, and harm reduction services, including syringe access and Narcan education.

GLFHC is currently seeking a Mobile Health Unit Medical Assistant / Community Health Worker. The primary goal of the Health Care for the Homeless (HCH) Medical Assistant (MA) / Community Health Worker (CHW) is to assist clients in accessing medical care by providing medical triaging; insurance verification; Social Determinants of Health (SDoH) screening and interventions; and basic medical assistant skills to support the clinical operations. As a member of the HCH team, this position will serve as a central welcoming figure for the patients. In addition, this position will help navigate patients in their health care journey, accessing some of the specialty services including HIV, Viral Hepatitis, STI screening and treatment, Medication for Opioid Use Disorder (MOUD), Overdose Education and Narcan Distribution (OEND), Syringe Services (SSP), wound care and homeless services. A successful candidate will demonstrate good clinical knowledge and judgment as well as ability to perform technical skills appropriate to the ages and conditions of patient served through the HCH program.

• As a Certified Application Counselor (CAC), verifies insurance at each visit. Assist patients with insurance issues.
• Obtains chief complaint and clearly documents findings in patient record. Ensures that results of all tests and procedures performed are available in patient record.
• Performs accurate assessment of vital signs and other pertinent data and records findings in medical record.
• Conducts outreach to locate high risk patients and engage them in medical care, following the GLFHC policy on outreach and home visits.
• Responsible for cleaning the Mobile Health Unit after each clinic and transporting medication box and specimens to the correct place.
• Recognizes and takes immediate action in crisis situations, both patient and environmental. Demonstrates ability to think clearly and arrive at logical conclusions.

Qualifications

Experience

• Certified in CPR
• Bilingual (English/Spanish) Preferred. Must be fluent in both spoken and written English.
• Must have adequate keyboarding skills.
• Knowledge of Harm Reduction approach, Substance Use Disease treatment, prevention; knowledge of local community resources and referrals.
• Knowledge of Certified Application Counselor (CAC) certified or willing to become CAC certified within 2 months of hire.

Education

• Graduate of a medical assistant program or evidence of education and experience working in a foreign country as LPN or RN.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.