Hotel Sales Manager

Job Description

Job Description

Company Description

The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team.

While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members.

Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success. To join our team, you’ll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members. You will also be able to provide some of the details below, to help you in the role.

Position Summary

The Hotel Sales Manager is responsible for driving revenue through proactive sales efforts, relationship management, and effective coordination with the events and operations teams. This role focuses on identifying new business opportunities, maintaining existing accounts, and ensuring successful execution of events that enhance client satisfaction and hotel profitability.

Key Responsibilities

• Proactively identify, pursue, and secure new group, corporate, and event business.
• Build and maintain strong relationships with clients, meeting planners, travel agencies, and corporate partners.
• Develop and execute strategic sales plans to meet or exceed revenue goals.
• Respond promptly to leads and inquiries, preparing proposals and contracts tailored to client needs.
• Coordinate with the events and operations teams to ensure smooth execution of meetings, conferences, weddings, and other events.
• Attend industry events, trade shows, and networking functions to generate leads and build brand awareness.
• Maintain accurate records in the hotel’s sales and CRM systems.
• Analyze market trends and competitor performance to adjust strategies accordingly.
• Conduct site inspections and client visits as needed.

• 3+ years of hotel sales experience, preferably in a full-service or upscale property.
• Solid understanding of event planning, logistics, and execution within a hospitality environment.
• Proven track record of achieving sales targets and managing key accounts.
• Excellent communication, presentation, and negotiation skills.
• Strong organizational and time-management abilities.
• Familiarity with hotel property management systems (PMS), sales platforms (Delphi, Opera, Caterease, etc.), and CRM tools.
• Ability to work flexible hours, including occasional evenings and weekends as needed for events.

Why Join Us?

• Competitive salary + performance-based bonuses based on realized sales
• Opportunity for career growth and professional development
• Supportive and collaborative work environment
• Discounts on stays and amenities across our hotel group

A few additional requirements to be successful.

All of our team members are expected to treat our guests and coworkers equally, the following applies as well.

• Maintains a professional image, including appearance, verbiage, and body language, at all times
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

All your information will be kept confidential according to EEO guidelines.

Ready to take your hospitality sales career to the next level?
Apply now by submitting your resume and a brief cover letter outlining your relevant experience and passion for hospitality sales.