Client Partner - Insurance

Worcester, MA
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims team is currently seeking a CGL Sr Technical Consultant Casualty Claims. This is a full time, exempt role, 2 days in office OR fully remotely (100%) for those who are not near a Hanover office.

salary: $95,000 - $110,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Claims - CGL

POSITION OVERVIEW:

This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers.

IN THIS ROLE, YOU WILL:

Must have or secure and maintain appropriate states adjuster license (s) and continuing education credits.

Responsible for the settlement of CGL litigated cases, involving disputes over coverage, liability, and damages issues.

Gather the facts and analyze the statements/testimony and declaration of damages to develop claims resolution strategies.

Work in partnership with defense counsel and all other parties/vendors to bring about a timely cost effective conclusion.

Identifies possibly suspicious claims

Claims handled are transferred existing losses or first notice lawsuits over disputed issues of great complexity where the policyholder’s coverage is in question.

These claims require the highest level of investigation, analysis, evaluation, and negotiation.

Responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality and customer service.

Will be utilized as a technical resource by adjusters.

Skills
  • CGL (5 years of experience is required)
Qualifications
  • Years of experience: 5 years
  • Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Posted 2026-02-03

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