Bookstore Operations Assistant
Job Title: Bookstore Operations Assistant
Duration: 4 Months
Location: Wellesley Hills, MA, 02481
Job Description
The Bookstore Operations Assistant supports the daily operations by providing excellent customer service to students, faculty, staff, and visitors.
Main Bookstore Tasks:
- Support daily operations of the bookstore.
- Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction.
- Receive, unpack, and stock textbooks, receive shipments in the system.
- Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes.
- Coordinate textbook distribution, returns and exchanges.
- Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester.
- Liaison with online book distributor and publishers as needed to troubleshoot orders and acess codes.
- Address, resolve or escalate student, faculty, and staff concerns.
- Maintain bookstore order and organization.
- Perform basic administrative tasks.
- Work independently and collaboratively in a fast-paced higher education environment.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to lift and move boxes up to 30-40 pounds.
- Proficiency with Microsoft Office and basic computer applications.
- Ability to work flexible hours during semester start-up and peak periods.
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