People & Culture Manager - InterContinental Boston
- Create programs to foster a positive work environment for all employees. Support and administer an annual colleague satisfaction survey
- Educate and train colleagues on aligned to company standards to foster productivity and enhance performance
- Welcome and conduct onboarding and new colleague orientation
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees
- Strong background in recruitment to ensure hotel or company hiring standards and applicable laws and regulations are followed
- Build great relations with outside contacts
- Support the P&C department budget and control expenses
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
- Ensure compliance with relevant employment laws, policies and procedures
- Support the annual P&C compliance/standards self-audit
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- May supervise coordinator(s) in a larger hotel
- High school diploma / secondary education / equivalent
- 3 years' related experience in Human Resources, or an equivalent combination of education and experience
- Strong recruitment and training background
- Some college courses in Human Resources, Employment Law or related field preferred.
- Must speak fluent English
- Other languages may be preferred
- Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance
- Matching 401(k) plan
- Paid time off and wellness programs
- Complimentary dry cleaning and employee meals
- Global hotel discounts across IHG's 7,000+ hotels and exclusive access to additional perks
- A supportive and collaborative work environment committed to your personal and professional growth
- Most importantly - the freedom to be yourself and thrive in an environment that celebrates individuality
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