Director - Global Education Services Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is hiring a leader to own and innovate the systems and processes we use to market, schedule, sell, deliver, and report on Education Services programs. Each year, thousands of Veeva customers, partners, and employees around the world seek to gain job-ready skills, build confidence, and advance their careers through training and certification. We are looking to modernize our systems architecture and mature our business processes to provide an innovative, world-class learning experience, at scale in multiple languages.

As Director, Global Education Services Operations, you will build the operational landscape in Education Services to support scaled growth and an improved learner experience. You will assume ownership of learner journeys through our training and testing systems architecture. You will work-cross functionally to improve the learner centricity of the end-to-end procure-to-pay, training delivery, and revenue recognition processes we employ to operationalize and measure our business. The successful individual in this role excels at strategic systems thinking and has a track record of partnering with IT and 3rd party vendors to implement and integrate the training and testing systems required to run a global education services business.

An entrepreneurial attitude and passion to innovate “a cool new thing” that doesn’t yet exist is key to thriving on our team. You must be comfortable working autonomously and making progress in the face of ambiguity. We operate as an inclusive team of owner/builders at Veeva and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed.

The role is a remote, full-time, permanent role with Veeva. Candidates must live in the United States and be able to meet the operational requirements of a global role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Systems
• Own and innovate the education services technology architecture to align with business goals; this is inclusive of learning and certification management, e-commerce website, CRM, business analytics, training surveys, helpdesk ticketing
• Serve as our business sponsor on IT projects where education processes are dependent on global Veeva systems (LMS, CRM, business intelligence, SSO); prioritize, track requirements, and implement scalable features
• Develop analytic dashboards (using Sigma) and reports (in CRM and Excel) to measure KPIs and impact; track monthly progress against established annual targets
• Process
• Partner with global teams to understand and diagnose new business requirements, regional needs, operational readiness for training and certification; align with pro serve and business consulting practices, where appropriate
• Develop, implement, and evolve processes, frameworks, and tools that support a business in growth mode
• Oversee projects with accuracy, transparency, and a commitment to meeting deadlines
• Manage contracts, budgets, vendors
• Oversee go-to-market activity for new education offerings (e.g. learning credits, training subscriptions) and partner with other Veeva teams on operational aspects of integrating education solutions into packaged offerings
• Build quarterly training delivery schedules to meet revenue commitments
• Ensure compliance with Veeva policies, customer contracts, legal compliance
• Organizational Leadership
• Manage a global team of systems and process experts and training coordinators who thrive on developing the “easy button” for stakeholders; attract and hire as necessary
• Foster a collaborative, accountable, results-oriented team environment that appropriately challenges and grows team member skills and contribution
• Serve as an ambassador for Education Services in building a positive reputation for partnering well and delivering on commitments

Requirements

• 8+ years of experience managing learning processes, data flows, and technologies that support a for profit education services business (LMS, Certification, e-commerce, CRM data analytics, etc.)
• 5+ years of experience in people management responsibilities, with emphasis on hiring, onboarding, developing and creating a cohesive team culture; servant leadership is practiced, not preached
• Proven experience selecting and implementing learning management systems
• Proven ability to lead at scale, drive change, and forward critical initiatives with minimal oversight
• Demonstrate analytical thinking and logical decision-making by asking the right questions and presenting thought out options
• Excellent communication, collaboration, and project management skills; adept at proactively keeping key stakeholders informed
• Strong interpersonal skills with the initiative to build collaborative, productive relationships across services, IT, FP&A, Alliances, and marketing teams
• Desire to serve as the right-hand person to Education Services department leaders and as an ambassador for our mission
• Based in the United States and able to meet the operational requirements of a global role

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $125,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .