GUEST EXPERIENCE MANAGER - CAMBRIDGE, MA

Position Title: GUEST EXPERIENCE MANAGER - CAMBRIDGE, MA

Salary: $85,000 - $90,000

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies - in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

The Guest Experience Manager is responsible for creating an exceptional and engaging customer experience within a high‑traffic marketplace environment. This role oversees daily food & beverage operations, ensures hospitality excellence, manages catering and event services, and drives promotional activities that elevate the overall marketplace experience. The ideal candidate is energetic, service‑driven, creative, and passionate about building community through elevated hospitality.

Key Responsibilities:

• Oversee daily food & beverage operations, ensuring quality, safety, and service excellence
• Serve as the primary hospitality ambassador, engaging with guests and resolving concerns
• Plan and execute catering and marketplace events
• Support promotional activities, seasonal programs, and in‑unit marketing
• Build strong client and customer relationships
• Partner with culinary, retail, and operations teams to ensure seamless execution
• Manage inventory, ordering, and basic financial responsibilities
• Provide coaching and direction to hourly team members

Qualifications:

• 3+ years of hospitality, foodservice, retail, or guest services experience
• Strong customer engagement and communication skills
• Experience with catering or events preferred
• Creative, organized, and comfortable in a fast‑paced environment
• Strong leadership, problem‑solving, and multitasking abilities
• Knowledge of food safety, service standards, and POS/operational systems

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.