Service Writer
Climate Engineering Companies is a leading heavy-duty truck and trailer repair provider with multiple locations, dedicated to delivering high-quality service and support to our customers. We are seeking a motivated and detail-oriented Service Writer to join our growing team in Springfield, MA. As a key member of our Service Department, the Service Writer plays a vital role in ensuring efficient and accurate processing of service orders and invoices, supporting both our Service Managers and Technicians. This is an excellent opportunity to build a rewarding career with a company that values growth, teamwork, and professional development.
Responsibilities
- Collaborate with Service Managers and Service Technicians to process daily paperwork and service orders
- Ensure accuracy and timely processing of orders by adhering to established service processes
- Process payments for COD customers, including credit cards, priority cards, and com-checks
- Enter service orders into the system daily and manage all open and completed orders
- Provide support and serve as a back-up for Service Writers at other company locations as needed
Qualifications
- Experience in data entry and customer service
- Strong attention to detail and organizational skills
- Proficiency with Microsoft Excel, Word, and Outlook
- Excellent phone and communication skills, with the ability to remain professional in stressful situations
- Ability to multi-task and manage time effectively to complete projects with minimal errors
- Experience in the truck or trailer industry is a plus, but not required
Benefits
- Competitive Medical & Vision coverage
- Company-paid Dental insurance
- Company-paid Disability and Life insurance
- Savings Plan
- 401k Match
Full-time position with immediate openings. Schedule: Monday - Friday, 8:00am - 5:00pm.
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