Automotive Service Advisor

Job Title: Automotive Service Advisor Company Name: Colonial Chevrolet of Acton Location: ACTON, Massachusetts Employment Type: Full Time, base plus commission Compensation: $70,000 - $100,000 per year, paid weekly Colonial Chevrolet of Acton is experiencing huge growth in our service department. Come be apart of a successful and established team! Job Summary: Colonial Chevrolet of Acton is seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. This is a full-time position in the auto industry, where you will serve as the primary point of contact for our customers. Your role will involve providing exceptional customer service, ensuring customer satisfaction, and driving revenue through effective sales techniques. Compensation & Benefits: In addition to the competitive base salary and commission, we offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan. We also provide ongoing training and development opportunities to help you succeed in this role. Responsibilities:

• Greet customers and understand their automotive service needs.
• Perform vehicle walk-around inspections with customers and accurately document service needs.
• Provide accurate estimates and quotes for automotive services.
• Offer and sell additional products and services to meet customer needs.
• Coordinate and schedule service appointments.
• Communicate regularly with technicians to ensure timely completion of services.
• Keep customers updated on the status of their vehicle.
• Explain repairs and services to customers in a clear and understandable manner.
• Process payments for services rendered.
• Follow up with customers after services are completed to ensure satisfaction.
• Maintain accurate records and documentation.

Requirements:

• Previous experience in the automotive industry is preferred.
• Exceptional customer service and communication skills.
• Proven sales experience.
• Ability to work in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Proficient in using computer systems and software applications.
• Must have a valid driver's license and a clean driving record.

EEOC Statement: Colonial Chevrolet of Acton is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these characteristics. If you have a passion for excellent customer service and are looking for an exciting and rewarding career in the automotive industry, we encourage you to apply for the role of Automotive Service Advisor at Colonial Chevrolet of Acton.