Patient Collections Representative
- Answer incoming patient phone calls
- Process patient credit card payments and patient checks
- Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
- Support APDerm's mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
- Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.
- Make outgoing phone calls to patients to collect outstanding balances
- Send collection letters as needed
- Complete Administrative Proficiency (MS Word, Excel, Powerpoint, Web-based applications, email, HRIS systems)
- Excellent communication skills, written and oral.
- Strong organization skills.
- Well-organized with attention to detail.
- Excellent follow-up skills.
- Ability to manage multiple tasks simultaneously.
- Ability to work as a team player.
- Medical plans
- Dental plan
- Healthcare Savings Account (HSA)
- 401k plan with generous match
- Employee Assistance Plan
- Additional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLAC
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