Field Service Engineer

EquipNet is seeking a Field Service Engineer to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems. This role includes remote and on-site support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories. Key Responsibilities

• Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
• Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
• Support the installation, qualification (IQ/OQ/PQ), and validation of new LC-MS and GC-MS systems.
• Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
• Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
• Maintain accurate service logs, compliance records, and documentation of all service activities.
• Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
• Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
• Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.

Required Skills & Qualifications

• Strong expertise in LC-MS and GC-MS systems, including hardware troubleshooting, maintenance, and software configuration.
• Ability to diagnose complex failures and implement effective solutions quickly.
• Familiarity with chromatography data systems (CDS) and mass spectrometry software.
• Excellent problem-solving, analytical, and communication skills.
• Strong organizational skills with a focus on compliance, accuracy, and documentation.
• Ability to work independently in client environments while maintaining a professional, service-oriented approach.

Experience & Education

• Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).
• 3+ years of experience servicing or supporting LC-MS/GC-MS instrumentation in biotech, pharma, chemical, or environmental industries.
• Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer (highly preferred).
• Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
• Knowledge of regulatory standards (GLP/GMP, ISO, FDA) is a plus.
• Proficiency with PC operating systems (Windows XP/7/10) and Microsoft Office Suite.
• Valid driver’s license and ability to travel up to 25% overnight.

Compensation & Benefits

• Salary Range: $70,000-$90,000 plus variable component.
• Comprehensive health and dental insurance
• 401(k) plan with year-end employer contribution
• Paid time off and holidays
• Professional development opportunities, including training and certifications
• Supportive, collaborative work environment with opportunities for advancement

Location
Seekonk, MA