In-House Agency Operations Lead

The Agency Operations Lead will play a critical in driving efficiency transparency and scalability across Guardians in-house creative agency. This role serves as the connective tissue between people process and tools ensuring that our Enterprise Marketing teams can deliver high quality work efficiently and effectively. The ideal candidate is equal parts systems thinker project manager and problem solver who thrives on bringing order to complexity.

Key Responsibilities

Workfront Administration and Enablement

• Serve as the day-to-day Workfront administrator for the Enterprise Marketing organization
• Manage and maintain templates forms reports and dashboards
• Troubleshoot user issues manage updates and oversee intake workflows
• Conduct training sessions for new users
• Partner with IT and the Workfront governance team to implement system enhancements

Creative Resourcing and Capacity Planning

• Support resource allocation by maintaining an up-to-date view of workload across teams
• Partner with Creative IMM and PM to balance staffing needs and priorities
• Track and report on utilization forecasting and capacity metrics
• Maintain freelance and vendor resourcing trackers

Process Design and Continuous Improvement

• Identify bottlenecks and inefficiencies in workflows; design and implement process improvements
• Develop and maintain standard operating playbooks

Operational Programs

• Manage awards submissions creative recognition initiatives and vendor surveys
• Coordinate external vendor evaluations (biannual surveys performance feedback etc.)
• Assist with operational reporting and executive summaries for senior leadership

Qualifications :

• 10 years in marketing agency operations or project management within a creative or marketing environment
• Hands-on experience as a Workfront administrator
• Strong analytical organizational and problem-solving skills
• Proven track record in driving process optimization and change management
• Exceptional communication and collaboration abilities; able to work across disciplines
• Comfortable operating in a fast paced evolving environment with multiple stakeholders

Location:

• This role is hybrid with 3 days a week out of our Hudson Yards NY office

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education experience knowledge and abilities of the successful addition to salary this role may also be eligible for annual sales or other incentive compensation.

Our Promise

At Guardian youll have the support and flexibility to achieve your professional and personal goals. Through skill-building leadership development and philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardians Purpose to inspire well-being we are committed to offering contemporary supportive flexible and inclusive benefits and resources to our colleagues. Explore our company benefits at apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age race color creed religion sex affectional or sexual orientation national origin ancestry marital status disability military or veteran status or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individuals known limitations related to pregnancy childbirth or related medical conditions unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.