Manager client service investment operations

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Management of Service Team

• Oversee and manage day to day activities of the service team, workload and tracking of performance against objectives
• Deliver exceptional client service experience
• Coach and support team members
• Develop and strengthen team through the recruitment process

Investment Manager / Client Relationships

• Responsible for managing, maintaining and enhancing Investment Manager and/or client relationships
• Cultivate and maintain key contact relationships with Investment Managers and/or clients through the following:
• assisting in the resolution of complex issues
• acting as a high level point of escalation
• communicating and upholding servicing standards to direct reports
• Identify and document servicing, efficiency and product gaps for Investment Managers/clients; work with IM Relationship Managers to ensure solutions are being developed, supported, and communicated internally

Internal Knowledge and Communication

• Subject manager expert for complex escalations and team queries
• Support partner areas by acting as high level escalation point for challenging, high risk requests
• Consistently displays a balanced cross-functional perspective by meeting with Northern Trust business and operations senior management to address/resolve operational inefficiencies and product gaps

Self-management

• Plan, prioritize and document tasks on a daily basis
• Provide routine updates to one's manager on the completion of daily, weekly and monthly deadlines

Risk management

• Share risk management responsibilities with Service Team through strict adherence to the control policies
• Business Degree and/or 20 + years Relevant work experience in custody client servicing or asset servicing operations preferred. Deep technical knowledge of custody operations, including trade and cash lifecycle.

Leadership and/or direct people management and development experience

Experience in a fast-paced, deadline-oriented environment where adaptability and multitasking are critical for success and development. Highly flexible and adaptable to change.

Critical thinking, analytical problem solving, and organizational skills are required to identify and resolve issues, as well as to enhance ongoing personal development.

Effective communication skills.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected] .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.