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Security and Public Safety Officer

Lowell Community Health Center
Lowell, MA
Brief Description

Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and Lowell CHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell CHC, you will be joining a dynamic team of passionate and talented people.

Hours: 3PM-11pm

Summary:

The Security & Public Safety Officer is responsible for maintaining the safety and security of all staff and patients throughout Lowell CHC. This role works as part of a team to patrol the facilities and monitor surveillance systems. The Security & Public Safety Officer responds to any calls for support from staff and patients.

  • Respond to emergency calls as needed.
  • Provide a visible and approachable security presence within the community health center premises.
  • Ensure the safety and security of patients, staff, and visitors by monitoring and patrolling assigned areas.
  • Demonstrate compassionate customer service while maintaining a command presence to address potential security issues.
  • Collaborate with health center staff to create a welcoming and secure environment for all individuals.
  • Respond promptly to security incidents, emergencies, and alarms, following established protocols.
  • Conduct routine inspections to identify and address potential security risks.
  • Assist in the enforcement of health center policies and procedures related to security.
  • Communicate effectively with diverse groups of people, including patients, staff, and external stakeholders.
  • Provide assistance to individuals in need, demonstrating empathy and understanding in challenging situations.
  • Complete detailed and accurate incident reports as required.
  • Deescalate situations quickly and effectively.
  • Communicate effectively with local authorities as needed.
  • Escorts staff to their vehicles as needed.
  • Will be required to work occasional nights and Saturdays.
  • Will be required to be on an on-call schedule for after hours support.
  • Performs other job-related duties as required.

Responsibilities:

Maintains security presence with constant walk through of Jackson Street campus locationsResponds to emergency calls as neededDeescalate situations quickly and effectively Communicate effectively with local authorities as neededEscorts staff to their vehicles as neededAssists staff as needed in matters of security and safetyNotifies Public Safety Supervisor of needs for major repairs or unsafe conditions needing attentionDocuments security and safety related events as requiredMay be required to work occasional nights and SaturdaysWill be required to be on an on-call schedule for afterhours supportPerforms other job-related duties as required

Qualifications:

High School Diploma or equivalent is required. Previous experience in Security and Public Safety preferred. Customer Service experience required. Bilingual is preferred.

Physical Requirements:

Frequent standing and walking for up to 80% of the work day or shift. Some lifting, pushing or pulling required up to 50 pounds.Ability to see and distinguish color. Able to work alone or as a crew member both inside and outside; may be exposed to extreme temperatures.

Work Environment:

Frequent contact with patients, families, visitors, nurses and other department staff. Occasional requests to change work areas to cover another priority area to meet patient needs. Occasional stress and pressure caused by multiple simultaneous demands. May be exposed to various body fluids and/or infectious diseases. Universal precautions and techniques are included in orientation and the availability of protective wear is supported and encouraged when the employee is at risk for exposure.
Posted 2025-07-24

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