Clinical supervisor of care services

The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is hiring a Clinical Supervisor of Ambulatory Care Services (Registered Nurse V). This leadership role oversees clinical and administrative operations across Primary Care and Specialty Clinics, Radiology Procedures, and the Employee Health Office. Serving patients from DPH, DOC, DMH, DDS, shelters, and the community, the Supervisor ensures efficient resource use and high-quality care. Responsibilities include overseeing clinical activities, ensuring care plans are implemented, and aligning nursing practices with hospital standards and regulatory requirements.

Hours: 8:30AM-5PM, Monday-Friday with Weekends Off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Lead administrative and clinical operations for Primary Care, Specialty Clinics, Radiology Procedures, and the Employee Health Office.

• Ensure continuity of nursing care and regulatory compliance with TJC, CMS, and hospital standards.

• Promote quality improvement, performance evaluation, and staff development aligned with nursing theory and ACC philosophy.

• Supervise clinical staff, manage training, performance reviews, and disciplinary actions.

• Monitor medication variances and collaborate with Pharmacy on trend analysis.

• Maintain awareness of patient health status and communicate staffing needs to leadership.

• Oversee emergency preparedness, infection control, and safety initiatives.

• Respond to Code Blues and lead corrective action planning.

• Support clinical procedures, including IV management and bedside assistance.

• Oversee Employee Health Clinic operations and ensure compliance with assessments and follow-ups.

• Conduct incident investigations, root cause analyses, and statistical reporting.

• Collaborate on budget planning, equipment procurement, and clinic coverage.

• Ensure compliance with TB Prevention Program and other hospital-wide initiatives.

• Serve as a resource for staff, patients, families, and the community on hospital policies and care standards.

Required Qualifications:

• Strong leadership and supervisory skills, including planning, assigning, reviewing work, and managing disciplinary actions

• Proven ability to conduct nursing training and evaluate employee performance

• Excellent communication, report-writing, and staff motivation skills

• Familiarity with TJC/CMS standards and performance improvement practices

• Experience working with special populations, including individuals with physical, mental, or emotional challenges

• Understanding of custodial care for clients with sensory impairments

• Proficient in CPR and ACLS protocols

• Skilled in clinical assessment through observation, interviews, and record review

• Ability to provide culturally sensitive care and interact effectively across diverse backgrounds

• Expertise in staffing allocation based on patient care needs

• Demonstrated competency in ambulatory care nursing duties

• Prior experience in outpatient settings

• Strong program development, conflict resolution, and problem-solving abilities

Preferred Qualifications:

• Knowledge of patient resources and hospital administrative policies, procedures, and documentation

• Ability to plan and adjust staffing schedules based on clinical priorities and daily needs

• Strong grasp of supervisory principles and staff instruction across multiple clinical areas

• Capacity to inspire teams, manage multiple tasks, and lead during medical emergencies

• Commitment to staying current with advanced procedures, protocols, and clinical trends

About the Lemuel Shattuck Hospital:

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients.

The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

Learn more about: what it’s like to work as a DPH nurse

Learn more about Shattuck Hospital:

Relocation information :

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website,

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience as a registered nurse in a recognized hospital, clinic or medical facility and (B) of which at least two years must have been in a supervisory, administrative, or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Graduate degree with a major in Nursing may be substituted for a maximum of one year of the required (A) experience.* No substitutions will be allowed for the required (B) experience.

• 
  Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

SPECIAL REQUIREMENTS FOR ALL LEVELS IN SERIES: Current and valid registration as a professional nurse under the Massachusetts Board of Registration in Nursing .*

• 
  Recent graduates from an approved school of nursing must have applied for the first available registered nurse examination.

Special Requirements: Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's license may be required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Registered Nurse V

Primary Location : United States-Massachusetts-Boston-170 Morton Street

Job : Medical Services

Agency : Department of Public Health

Schedule : Full-time

Shift : Day

Job Posting : Oct 27, 2025, 2:20:52 PM

Number of Openings : 1

Salary : 102,746.80 - 171,449.46 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : [email protected] / [email protected] - 6173524250

Bargaining Unit : 07-MNA - Professional Health Care

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No