Client Services Representative (Boston)

Job Title: Client Service Representative

Location: 5 days/week onsite in Boston, MA

Duration: 3-6+ month contract with the possibility to convert to full-time

Rotational schedule: Schedule changes every week; shifts range as early as 8-4, to as late as 11-7. You will know 2 weeks in advance what your schedule will be.

Role Summary

The client is seeking a Client Service Representative who will follow established procedures, respond to incoming telephone inquiries from various company clients and provide general product and account information, process both financial and non-financial transactions following established department procedures, resolve account problems and questions and assume additional responsibilities as requested by management.

RESPONSIBILITIES INCLUDE:

• Responds to incoming phone calls from existing and potential clients about the company's products.
• Processes a variety of routine and complex financial and non-financial transactions while meeting or exceeding department standards for productivity and quality.
• Resolves basic account problems and questions; initiates research on more complex problems by directing to appropriate work area for resolution.
• Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.
• Maintains proper documentation of telephone calls and performs additional duties as requested.
• Interacts with other departments within the Service Center to resolve problems and answer questions.

REQUIRED QUALIFICATIONS:

• Associate's Degree or equivalent work experience
• Customer service experience preferred
• Strong communication and analytical skills
• Strong attention to detail and organizational skills
• General knowledge of Microsoft Office products preferred