Data Center Support Associate - Boston, MA

EVOCATIVE is a global provider of data center, colocation, and managed services, looking to continue developing our operations. We are looking for a highly motivated individual interested in joining and growing with us. We are currently looking to hire a full-time Data Center Support Associate position in our Boston, MA Data Center.

Job Summary: The Data Center Support Associate position reports directly to the site manager and takes directions from on-duty technicians to perform physical security for the data center while assisting with basic operational and technical tasks—gains foundational skills to progress into a Data Center Technician 1 role.

Supervisory Responsibilities: No supervisory responsibilities.

Duties/Responsibilities:

• Signing in customers, vendors, visitors, and contractors into our visitor management system.
• Verify visitors' credentials against the customer access list.
• Escorting customers, visitors, contractors, and vendors to their respective areas of the facility.
• Creating access badges for customers and vendors with the correct access level in CCURE 9000.
• Enrolling badge holders into the biometric system.
• Conducting facility rounds and completing the rounds checklist.
• Receiving and logging packages delivered via carriers to the site.
• Working with technical staff and management to maintain security systems and the operationality of security systems.
• Monitoring video cameras to maintain the security of the data center.
• Assisting with investigations, including pulling video and journal reports from Victor & CCURE 9000.
• Working in a ticketing system to update and close out tickets relating to the security function.
• Assist with basic operational tasks and customer support.
• Assists with technical tasks under the supervision and guidance of data center technicians, engineers, and supervisor/manager.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite and basic computer skills.
• Willing to train in the technical aspects of a data center.

Education and Experience: High school diploma or equivalent work experience. At least two years of related experience preferred.

Physical Requirements: Must be able to lift up to 50 pounds at times.

This job description provides a high-level overview of the work performed. Additional duties may be assigned as required.

Evocative is an equal opportunity and affirmative action employer. Qualified applicants will be considered regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.