Call Center Specialist

Job Description

Job Description

About Us

We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs.

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties.

Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour

Benefits

• 403B
• Dental insurance
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

• Answering all incoming phone calls in a professional manner.
• Responsible for entering demographic information, insurance information and valid email address.
• Verify insurance eligibility.
• Scheduling appointments
• Engaging in active listening with callers, confirming or clarifying information and ability to diffuse inappropriate behavior from client as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhering to all company policies and procedures.

Duties & Responsibilities

• High School diploma.
• Call center experience, preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• High degree of tact and discretion.
• Experience with scheduling, typing and computer skills.
• Ability to work well in a team environment.
• Understanding of client needs and willingness to help.
• Adaptability and accountability.
• Bilingual, preferred.